Asienna Tay

I am a customer service professional with 9+ years of experience across retail and some recent hospitality experience. I have developed strong skills in client relation and FOH operations, along with basic barista skills. I am a fast learner who thrives in fast paced environments. I am able to stay calm under pressure and reliable. I genuinely enjoy meeting people and making their experience positive.

Seasonal Workers - Multiple Employers - Across New Zealand

(2025-02 - 2025-11)

• Gained international experience across the horticulture, tourism hospitality and Food&Beverage industries.
• Developed adaptability by working in diverse roles and quickly learning new operational procedures

Client Advisor - BERLUTI PTE LTD - Singapore

(2026-01 - 2026-07)

• Delivered personalised luxury shopping experiences and building lasting relationships.
• Managed CRM activities, appointment scheduling and client outreach to drive repeat business and strengthen client loyalty.
• Collaborated with regional teams to source products and fulfil client's request.

Client Advisor - FERRAGAMO PTE LTD - Singapore

(2023-06 - 2025-02)

• Delivered personalised luxury shopping experiences and building lasting relationships.
• Consistently exceeded sales targets, driving store revenue growth.
• Trained and mentored junior staff, ensuring high team performance.

Senior Sales Associate cum Visual Assistant (Nike) - GMG SPORTS PTE LTD - Singapore

(2021-12 - 2023-05)

• Provide outstanding service in a fast paced retail environment.
• Supported visual merchandising and maintained attractive product display.
• Operated a POS register and inventory management system.

Nike Athlete - NIKE SALES(M) SDN BHD - Malaysia

(2020-08 - 2021-11)

• Achieved store KPI goals through strong customer service and product knowledge.
• Assist the in-store visual lead with events, set-ups, and installation.
• Shortlisted for Visual Field Athlete (VFA) Programme by NIKE.

Retail Sales Associate - LAGARDERE TRAVEL RETAIL(S)PTE LTD - Singapore

(2018-01 - 2020-02)

• Deliver excellent customer service using the company's "OSCAR" method.
• Oversaw visual merchandising for 3 outlets.
• Awarded a GOLD tier by the Singapore Retailers Association (SRA) in 2019 for service excellence.

Diploma - Psychology - SEGi College Subang Jaya (2017)