Jesika Tan

Based in Singapore with a Long-Term Visit Pass and Letter of Consent (LTVP + LOC), committed to building a long-term career locally. Experienced Team Lead with strengths in team leadership, process improvement, stakeholder coordination, and delivering solutions aligned with client requirements.

Team Lead – Data Operations Specialist - AImazing Pte. Ltd - Singapore

(2024-01)

• Lead, train, and supervise a team of data specialists, ensuring accuracy, efficiency, and compliance with company standards to enhance team performance.
• Support operational delivery for enterprise clients across Singapore, Hong Kong, and the Philippines by managing requirements, resolving challenges, and coordinating with cross-functional teams.
• Manage large-scale data validation projects involving over 100,000 transaction records, ensuring service quality, operational reliability, and successful delivery of client requirements.
• Lead the planning and implementation of a new data parsing workflow, improving usability, operational efficiency, and scalability for internal users.
• Collaborate with Product and Engineering teams to identify user pain points, propose improvements, and enhance the overall customer and operational experience.
• Identify potential risks and challenges during the development of the new system and evaluate solutions to determine the most effective one for implementation.

Associate – Data Entry & Quality Assurance - AImazing Pte. Ltd - Singapore

(2021-12 - 2023-12)

• Supported retail and F&B clients by analyzing and validating large volumes of transaction data, ensuring accuracy and compliance with client requirements.
• Managed quality assurance processes for datasets ranging from 1,000 to 10,000 transaction records per client, delivering reliable and accurate reporting.
• Investigated and resolved operational, data, and system-related issues by collaborating with cross-functional teams, ensuring timely issue resolution, maintaining service reliability, and consistently meeting client requirements and service expectations.

Legal & General Affairs Associate - PT. Tri Solid Prima Indonesia - Indonesia

(2019-12 - 2021-12)

• Engaged with multilingual external customers during sales negotiations.
• Liaised with suppliers to ensure timely invoice processing and payments to maintain strong relationships.
• Prepared and reviewed tax reports, including income tax returns and supporting documentation.
• Analyzed financial data and legal documents to ensure accurate tax reporting and potential tax liabilities.
• Maintained office facilities and assets to promote productive workplace.

Bachelor of Science (Honours) - Management and Marketing - Kaplan Higher Education (University of Essex) (2017-12 - 2019-06)

Bachelor of Management - Management - Parahyangan Catholic University (2015-08 - 2017-06)