Bada Jung

I have a good problem solving and communication skills and working in network provider has been the great job for my skill set. Helping clients solve technical issues and knowing that I've had a positive impact on someone each day is highly rewarding and motivating to me.

I have been working at a global Network Operation by providing business-grade wholesale telecommunication services. The customers are typically International Carriers and System Integrators.

I am responsible for the overall performance and management of the Support engineers.

This team is responsible for resolving all technical issues on provided services through liaising with both our customers and local vendors.

In this role, I work closely with the Provisioning and Sales department as well.

I also handle escalated matters to ensure customer satisfaction while maintaining good relationships with our vendors.

My primary tasks are to:

Manage the CSC team by hiring, training, coaching and evaluating individual Support Engineers.

To improve individual and team performance by continuously monitoring the operational process.

Initiating procedure improvements and management reporting.

Work together with Tier 2 and 3 engineers on chronic or repeated incidents (Problem Management).

Effectively handle and resolve Customer escalations and non-standard requests (both procedural and technical) to ensure Customer satisfaction.

Participate in ad-hoc and ongoing projects for service Management.

I have attended Business Management course in NSW Business College in Sydney Australia.