Boon Guan Ang

Dedicated and empathetic Customer Service professional with 3 years of experience at Singapore Pools, recognized for delivering exceptional service and building strong customer relationships. Known for excellent communication skills, active listening, and a warm, approachable demeanor that consistently earns customer compliments and positive feedback. Passionate about creating positive customer experiences and resolving issues with care and efficiency.

Eager to bring a customer-first mindset and relationship-building expertise to a dynamic and service-oriented team.

Catering Specialist at Grain Catering (2023 – 2024)

• Coordinated and executed catering events, ensuring timely setup, delivery, and teardown while maintaining high service and hygiene standards.
• Provided exceptional customer service, resolved on-site issues, and supported smooth logistics for seamless guest experiences.
• Supervised and trained junior staff, contributing to team efficiency and consistent quality across all operations.

Operations Executive at Civil Service Club (2023 – 2023)

• Assisted in daily clubhouse and chalet operations, overseeing front desk tasks, facility maintenance, and vendor coordination.
• Managed staff and departments across shifts to ensure smooth operations, safety, and timely issue resolution.
• Enhanced interdepartmental communication and supported strategic problem-solving to improve overall business performance.

Delivery Service Associate at Pizza Hut (2022 – 2023)

• Supported daily operations by collaborating across roles to fulfill orders accurately and deliver high-quality service.
• Maintained strict compliance with company policies while ensuring consistent product quality and client satisfaction.
• Adapted to multiple responsibilities, including precise preparation, order validation, and customer engagement.

Operations Executive at Kaibeng Wooden Case Mfg (2021 – 2022)

• Directed and organized daily production operations, ensuring timely order completion, inventory control, and efficient manpower allocation.
• Collaborated with sales and procurement teams to meet customer demands, coordinate materials, and uphold quality standards.
• Supported QA/QC initiatives through checklist creation, visual inspections, and team guidance during a six-month contract role.

Operations Officer at ComfortDelgro Bus (2020 – 2021)

• Led day-to-day bus operations, overseeing driver deployment, trip scheduling, and service delivery to ensure compliance and punctuality.
• Streamlined contingency plans for unplanned scenarios while resolving customer concerns efficiently and professionally.
• Collaborated on event support, data reporting, and continuous service improvement through client feedback analysis and shift-based oversight.

Assistant Restaurant Manager at Mcdonalds’ (2018 – 2020)

• Managed food service operations with a focus on cash control, team leadership, and adherence to safety, sanitation, and company standards.
• Supported staff development, inventory audits, and labor cost management to drive performance and profitability.
• Assisted senior management in decision-making, operational planning, and upholding the values and standards of Boddie-Noell Enterprises.

Assistant Officer at Singapore Pools (2016 – 2018)

• Handled customer inquiries across phone and email channels, ensuring first-call resolution and timely issue management.
• Maintained accurate records, processed bet dispute claims, and supported administrative tasks including report preparation.
• Oversaw night shift operations, promoted call etiquette, and upheld confidentiality and service standards.

Residents’ Committee Manager at People’s Association (2012 – 2015)

• Coordinated operations and community initiatives for the Residents' Committee, including events, programs, and home visitations.
• Liaised with stakeholders to organize resident-focused activities while managing office support and facility reservations.
• Prepared monthly financial reports, resolved customer concerns, and consistently met task deadlines with professionalism.

Front Office Executive at Hotel 81 Management (2010 – 2011)

• Handled front desk operations, including guest check-ins/outs, booking management, and transaction processing with accuracy.
• Provided prompt and courteous assistance to resolve guest inquiries and ensure a smooth experience.
• Managed sensitive issues with professionalism, supporting overall hotel operations and guest satisfaction.

Nitec in Electronics Instrumentation – ITE COLLEGE CENTRAL (2008 – 2010)

GCE “N” Level – BROADRICK SECONDARY (2002 – 2005)