Maddy Rs

I am a friendly, outgoing, and sociable individual who works well with colleagues and consistently strives to contribute my best. I am motivated by a positive and supportive work environment, which I believe is essential to strong work values. I am a fast learner who can prioritize tasks and take on key responsibilities, and I believe that learning is a lifelong journey.

Customer Relations Associate - Mind Stretchers

(2025-08 - 2025-12)

• Managed daily centre operations, including walk-ins, enrolments, telephone enquiries, and course consultations with parents
• Handled general administrative duties such as daily collections, school fee processing, and maintaining accurate records in the company system
• Liaised with parents regarding course renewals for the new academic year
• Prepared and printed daily worksheets for students
• Coordinated and arranged replacement lessons for students
• Prepared worksheets for teachers and students who were travelling or absent
• Set up classrooms for teachers prior to classes

Senior Admin - Achievers Dream

(2024-07 - 2024-11)

• Managed daily centre operations and administrative functions
• Processed fee collections and maintained accurate records in the company system
• Arranged diagnostic tests, trial lessons, and replacement classes for students
• Coordinated lesson recordings for students absent due to travel or illness
• Prepared and issued books and learning materials for parents, teachers, and lab lessons
• Supported teaching operations by printing materials and preparing lab worksheets
• Attended weekly administrative and monthly townhall meetings

Education Advisor - My English School

(2022-10 - 2024-02)

• Managed daily centre operations, including walk-ins, enrolments, telephone enquiries, and course consultations with parents
• Handled general administrative duties such as daily cash collections, school fee processing, and maintaining accurate records in the company system
• Monitored stock levels, maintained inventory records, and replenished materials as required
• Provided relevant and up-to-date academic information and programme recommendations to prospective students based on individual educational needs
• Addressed feedback and resolved complaints promptly by proposing effective solutions to ensure high customer satisfaction
• Liaised with parents and teachers regarding students' academic progress and incorporated parental feedback for continuous improvement
• Led weekly feedback and alignment meetings with front desk staff and teachers to review performance, share updates, and implement improvements

Diploma - Early Childhood Education