Chan Caroline

Reliable and detail-oriented Senior Sales Coordinator with over 15 years of experience in sales coordination, customer service, purchasing, logistics, and tender administration. Strong background in managing key accounts, supporting tender submissions, negotiating with suppliers, and supporting sales operations. Proven ability to manage multiple priorities, maintain accuracy, and deliver effective customer support in fast-paced environments.

Senior Sales Coordinator at OTTO Waste Systems (S) Pte Ltd (2020-07 – Present)

• Manage and maintain relationships with 5 key accounts, ensuring smooth communication, timely support, and customer satisfaction.
• Prepare quotations, Process approximately 200 sales documents monthly, including Sales Orders, Delivery Orders and invoices using SAGE ERP.
• Support and coordinate 5–6 tender submissions annually for waste management and recycling projects, including sustainability initiatives with NUS, Marina Bay Sands (MBS), Changi Airport Group (CAG), and projects involving PWC and ICW sectors.
• Coordinate with operations, logistics teams, and 6–7 local suppliers to ensure timely deliveries and product availability.
• Negotiate pricing and delivery schedules with suppliers.
• Monitor inventory levels, coordinate stock replenishment, and conduct quarterly warehouse stock counts.
• Maintain accurate sales records, including CCN subscriptions and maintenance schedules for smart waste bins.

Shipping & Sales Coordinator at Libra 2002 Pte Ltd (2008-08 – 2019-08)

• Negotiated pricing and delivery schedules with suppliers to support procurement activities.
• Processed purchase orders and followed up on supplier deliveries.
• Resolved supplier quality and delivery issues efficiently.
• Prepared Sales Orders, Delivery Orders, and invoices.
• Coordinated import and export shipments with freight forwarders.
• Prepared commercial invoices, packing lists, and shipping documentation.
• Maintained shipping cost records and documentation for audit and reporting.

Administrative Assistant & Cashier at Soon Yong Metal Industries Pte Ltd (2006-03 – 2008-07)

• Managed daily cashiering duties and administrative support.
• Maintained shipping cost records and company documentation.
• Assisted with filing, data entry, and office administration.
• Supported daily office operations to ensure smooth workflow.

Sales Coordinator & Administrative Assistant at Kahon Steel Sdn. Bhd. (2003-04 – 2006-01)

• Processed customer orders and prepared quotations and invoices.
• Managed inventory records and stock availability.
• Coordinated deliveries and order fulfilment.
• Provided customer service and administrative support.
• Maintained accurate sales documentation and filing systems.

Secondary Education – S.M. Notre Dame Convent (2002)