Charlotte Lian

Hello! I'm Charlotte, a cheerful and happy-go-lucky individual. I love working with people, whether it's with my colleagues or engaging with new customers/patients to make sure their needs are met. I bring a positive attitude to every interaction, always ready with a smile and a listening ear. Whether it's addressing customer inquiries, resolving concerns, or just making someone's day a little brighter, I'm dedicated to providing a warm and welcoming experience. I work well with others :)

A&E Patient Service Associate - Mount Elizabeth Hospital Novena

(2022-01 - 2024-12)

• Managed patient registration and coordinated with medical staff to ensure efficient patient flow in the A&E department.
• Delivered exceptional customer service, handling patient inquiries and providing guidance on hospital services.
• Proficient in using the SAP system for document handling, ensuring accuracy and compliance with hospital protocols.
• Managed administrative tasks, including filing patient records, processing payments, and handling insurance claims and verifications with major insurers like Cigna, AIA, and Prudential.
• Assisted patients with understanding their insurance coverage, addressing concerns, and facilitating claims processes.
• Ensured compliance with PDPA guidelines and maintained patient confidentiality.
• Provided a welcoming and calm environment for patients and families, addressing concerns promptly and professionally.

Registration Admin - Fullerton Health Group

(2021-01 - 2022-12)

• Worked in high-demand settings during the COVID-19 pandemic, managing registration and providing information on vaccination procedures.
• Communicated details of the vaccination process to diverse groups, including reassuring elderly individuals and addressing concerns from children.
• Donned personal protective equipment (PPE) and adhered to safety protocols to ensure a safe environment for patients and staff.
• Demonstrated strong patient-oriented skills, maintaining a calm and empathetic demeanor while handling a high volume of inquiries and registration tasks.

Restaurant Supervisor - IZUMI Restaurant and enterprises

(2021-01 - 2021-12)

• Managed front-end operations, including customer service and cashiering, ensuring an excellent dining experience for guests.
• Supervised a team, coordinated daily duties, and ensured high standards of service and hygiene were maintained.
• Demonstrated excellent communication and problem-solving skills while handling customer feedback and resolving issues effectively.

O and N level certificate - BVSS (2021)

Culinary Management Diploma - CW ITE (2024)