Sin Zi Yue Sin

As a highly motivated individual with excellent customer service skills and experience, I would be a valuable asset to your team, consistently going above and beyond for customers. My ability to build rapport and work both independently and in a team make me an ideal fit for the role.

Patient Service Assistant - Denticare (Royce Dental Group)

(2024-02 - 2026-04)

• Managed patient registration, appointment scheduling, billing, and payment collection.
• Assisted patients with enquiries regarding treatment charges, payment options, and clinic services.
• Provided professional front-line customer service to patients and members of the public.
• Coordinated appointment bookings and maintained accurate patient records.
• Performed daily cashiering and counter-closing procedures.
• Supported smooth clinic operations through effective communication with patients and healthcare staff.

Customer Service Officer - Jean Yip Group

(2021-04 - 2024-02)

• Managed customer appointments, enquiries, and front-desk operations.
• Prepared payroll records and staff duty rosters.
• Handled cashiering duties and generated daily sales reports.
• Maintained office supplies and administrative records.
• Resolved customer concerns and provided prompt service recovery.

Service Crew - HAN'S Café & Cake House

(2020-07 - 2020-11)

• Performed cashiering and point-of-sale transactions.
• Prepared beverages and food items according to company standards.
• Maintained cleanliness and hygiene of the outlet.

Administrative Officer - Woodgrove Community Centre

(2019-11 - 2019-12)

• Assisted residents with administrative requests and applications.
• Performed data entry and document processing.
• Provided counter services and handled public enquiries.

Hospitality - NorthLight School (2012 - 2015)

Fuchun Primary School (2007 - 2011)