Christine Chi

As a customer service professional, I have many years of experience in several industries. I have a few years of coaching and training experience in Customer Service.

My recent job experience

Mar 2023 - Aug 2023

Midea Electric Trading Singapore

Customer Service Executive

Industry: Kitchen appliances

• Assist with incoming calls and emails when necessary. 
• Handle escalation calls. 
• Investigate customer's complaint with the After Sales Service Provider and Dealers. 
• Provide training to the Customer Service Officers. 
• Keep track of the daily call abandonment rate and ensure all Customer Service Officers are available to take calls from customers. 
• Plan and set SOP for the Customer Service team to follow. 
• Handle outstanding and monthly invoice billing from the Repair Provider.
• Based on the company's policy, provide justification for requesting a replacement set for a faulty machine.
• Apply the new replacement set and arrange a one-to-one exchange for the customer's faulty machine.
• Prepare delivery orders and return notes for delivery teams.

Apr 2006-Aug 2007 - Management Development Institute of Singapore - Diploma in Business Management