APR 2021 – DEC 2021
- SGUP-CT Microsoft Cloud Support and DevOps, Temasek Polytechnic (Apr 2021 - Jun 2021)
- Traineeship, Cloud Operation, Analyst | Standard Chartered Bank (Jun 2021 - Dec 2021)
- Worked with a team of IT Architects & Developers for Client Payment Service Platform Migration
- Assisted in documents submission and discussion with Cloud Vendor
- Managed IT Change Release Request
- Performed duties of a Scrum Master
- Led a team of Electrical Engineers in debugging (Analytical) customer returned Hard Disk Drives (HDD) in Client Notebook, Desktop, and consumer markets to deliver high volume root cause failure analysis within strict deadline
2000 – OCT 2019 | SEAGATE IHQ
SENIOR ENGINEER, ANALYSIS & SOLUTION ENGINEERING | 2009 – Oct 2019
- Identified and analyzed failure patterns to drive Failure Analysis Automation via Machine Learning
- Recommended, reviewed, and monitored containment and corrective action to drive continuous quality improvement in the HDD
- Coordinated with co-colleagues (Customer Quality Engineers, Field Engineers, Research & Development Engineers) to manage customer escalation and concerns
ELECTRICAL ENGINEER II, CUSTOMER QUALITY FAILURE ANALYSIS | 2004 - 2009
- Debugged (Analytical) customer returned HDD for Asia-Pacific customers in Client Notebook and consumer markets
- Planned electrical equipment maintenance schedule, ensuring no disruption to daily work
- Managed and planned yearly equipment purchases, including cost estimates
- Lead Electrical Engineer in “Seagate Japan GO BIG” project – Planned, coordinated, and set up new failure analysis laboratory in Seagate Japan and Onsite product knowledge transfer
ELECTRICAL ENGINEER I, CUSTOMER QUALITY FAILURE ANALYSIS | 2000 - 2003
- Debugged (Analytical) customer returned HDD for Asia-Pacific customers in Client Notebook and consumer markets
Onsite support to resolve customer escalation for IBM (Japan), Hitachi Japan, Hitachi Philippines, Dell (Penang), HP (Shanghai)
