Workplace Experience Event Coordinator cum Facilities Coordinator at CBRE GWS PTE. LTD. @ Apple South Asia AMK 1 (2024-05 – Present)
Coordinate and support the planning, execution, and management of corporate events, meetings, and workplace activities within the office environment.
- Ensure event setups and breakdowns are completed efficiently and in accordance with client and stakeholder requirements
- Monitor event success by ensuring objectives, attendee satisfaction, engagement levels, and operational requirements are achieved
- Develop detailed floor plans and seating layouts for clients and stakeholders, ensuring optimal space utilization and event flow
- Communicate seating arrangements and event requirements to operational teams to facilitate accurate setup execution
- Maintain and update event records, including Event Trackers and Event Room Booking schedules, based on client and stakeholder requests received via email
- Liaise with handymen, vendors, and internal teams to ensure seamless event planning and execution
- Coordinate on-site event setup and teardown activities, including furniture arrangement, decor placement, signage installation, and equipment configuration
- Work closely with AV technicians to ensure audio-visual equipment, lighting systems, and other technical requirements are properly installed and operational
- Work closely with Maintenance Technicians to monitor air conditioning systems, ensuring comfortable temperature levels for all event attendees
- Ensure event spaces comply with layout specifications and workplace safety standards
- Collaborate with internal stakeholders to understand event objectives and setup requirements, ensuring successful delivery
- Support vendors and business partners on event days by facilitating access arrangements, setup coordination, and operational needs
- Coordinate graphic refresh projects across office locations, including handyman installation scheduling, and stakeholder review updates through Keynote presentations
- Manage internal business unit relocation and workplace move projects by coordinating with vendors and client-side Move Champions to ensure smooth and successful transitions
- Conduct regular floor inspections, including meeting rooms, collaboration spaces, pantries, and shared work areas, ensuring cleanliness, tidiness, and operational readiness
- Identify and report furniture, fixture, and equipment defects to the Facilities manager and stakeholder
Workplace Experience – Community Host at CBRE GWS PTE. LTD. @ Standard Chartered Bank (Changi Business Park site office) (2023-04 – 2024-04)
Delivered exceptional workplace experience services by engaging employees, providing end-user support, and serving as the first point of contact for workplace-related assistance.
- Conduct regular floor inspections, including meeting rooms, collaboration spaces, pantries, and shared work areas, ensuring cleanliness, tidiness, and operational readiness
- Identify and report furniture, fixture, and equipment defects to Facilities Management and stakeholders for timely resolution
- Maintain inventory levels of stationery, printer toner, pantry supplies, and workplace essentials across assigned floors
- Manage the replenishment and maintenance of pantry consumables and Common Man Coffee machines, ensuring adequate supplies of coffee beans, milk, cleanliness, and operational functionality
- Monitor workplace notices and posters to ensure only current and approved communications were displayed
- Enforce workplace policies by identifying unauthorized appliances and escalating concerns when required
- Ensure workplace health, safety, and compliance standards were maintained by internal teams and third-party service providers
- Perform workplace administration tasks, including locker audits, locker resets, signage preparation and installation, and meeting room layout reconfigurations
- Complete daily workplace inspections and weekly refrigerator-clearing reports, maintaining accurate records through the Smartsheet application
- Provide cross-floor support by covering colleagues' responsibilities during periods of absence to ensure uninterrupted service delivery
- Perform monthly inspections of first aid boxes, ensuring adequate stock levels and monitoring expiry dates of medical supplies
- Escort vendors and contractors when required, ensuring compliance with site security and safety requirements
- Coordinate the distribution of coffee beans across multiple office levels to support pantry operations
- Work closely with Facilities and Maintenance Technicians to address workplace issues and ensure all building systems and amenities remained operational and effective for employees
- Conduct site walks with the Community Coordinator to identify health and safety concerns, workplace defects, and cleanliness issues, coordinating corrective actions with technicians and cleaning teams
- Raise and track service requests through Maximo and the CBRE Service Request App for cleanliness, maintenance defects, and facility issues, ensuring timely resolution and closure within service-level targets
Facility management (FM) - Helpdesk (Administrative Assistant) at CBRE GWS PTE. LTD. @ Agilent Technologies Singapore (Yishun Site office) (2019-10 – 2023-04)
- Serve as the primary point of contact for facility-related enquiries, responding promptly via phone calls, email, Webex, and team chat platforms
- Coordinate with Shift Technicians and maintenance teams to report, track, and resolve facility defects and user feedback issues
- Manage meeting room bookings and utilization, ensuring facilities, equipment, amenities, and furnishings were maintained in good working condition
- Collaborate with the Soft Services Manager and Technicians to coordinate meeting room and event venue setups, turnovers, and post-event restoration activities
- Receive and process work order requests submitted through forms, phone calls, and service channels, ensuring proper approval and assignment workflows
- Generate and manage Service Requests (SR), Proactive Activities (PA), and Preventive Maintenance (PM) work orders through the Maximo Facilities Management Platform (FMP)
- Print, distribute, and track work orders, coordinating with technicians and engineers to ensure timely completion and closure
- Raise, monitor, and close service requests related to cleanliness, maintenance defects, and facility issues within established service level agreements (SLAs)
- Utilize the CBRE Service Request App and Maximo system to track service performance and rate completed services
- Prepare and generate monthly operational and performance reports for the Facility Manager
- Coordinate the issuance, collection, and inventory management of IP phones for new employees and terminated users
- Provide administrative support to the Workplace Services Associate Vice President, including calendar management, meeting scheduling, and appointment coordination
- Assist the Finance team with Purchase Order (PO) creation and processing through the MyBuy procurement system
- Maintain facility records, service documentation, and work order databases to ensure accuracy and compliance
- Coordinate with multiple stakeholders, including employees, vendors, technicians, engineers, and management teams, to support smooth facility operations and service delivery
- Support workplace events and operational activities by coordinating facility requirements and ensuring meeting spaces were prepared according to user needs
Customer Service Officer (Beauty Department) at Jean Yip Group Pte Ltd (2018-03 – 2019-10)
- Schedule appointments for existing customers for facial treatments, Slimming service and other beauty-related services
- Coordinate and manage appointment bookings for both new and existing customers, ensuring optimal scheduling and resource utilization
- Follow up with customers through phone calls and text messages to confirm appointments and improve attendance rates
- Deliver excellent customer service through phone, email, and walk-in interactions, addressing enquiries and providing accurate information
- Process sales transactions, enter product information into the system, generate invoices, and collect payments
- Assess customer needs and recommend appropriate services while ensuring a positive customer experience
- Handle customer enquiries, feedback, and complaints professionally through calls, emails, and in-person interactions
- Send appointment reminders to new and existing customers via phone calls and SMS to enhance customer engagement and attendance
- Build and maintain strong customer relationships through effective communication and personalized service
- Achieve individual performance targets and call handling objectives while maintaining high service standards
- Generate monthly reports on new customer leads and appointment attendance rates for management review
- Liaise closely with Branch Managers to monitor customer turnout and support business performance goals
