Senior Customer Service Officer at ESR Real Estate Services Management Pte. Ltd. (2024-04 – Present)
- Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM
- To assist and support shoppers' needs and requests at the customer service counter
- Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log
- Resolve receipt dispute issues by liaising with merchant and shoppers
- Respond to Live Chat and online enquiries, including feedback related to general enquiries and Suntec+ points accreditation
- Engage shoppers during counter visits on the Suntec+ loyalty program
- Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness)
Senior Operations Executive at Storefriendly Management Pte Ltd (2021-04 – 2024-03)
- Renting storage units and associated products – you will be expected to improve the overall occupancy and profitability of your property
- Develop and implement marketing strategies and programs designed to increase the awareness of Storefriendly Self Storage products and services, thereby increasing sales
- Administration of customer payments/credits including handling of cash, cheque, credit/debit card transactions and collecting overdue accounts
- Maintaining a clean and neat store as well as monitoring vital system such as those for security and fire safety
- Manage the facility's IT system, focusing on the security and integrity of the operating and financial database
- Develop a strong knowledge of facility competition; know the rates and specials at all times to assist in the sales presentation to potential customers
- Timely and accurate preparation and submission of various daily, weekly, monthly and annual reports as required
Senior Front Office Executive at The Ascott Limited (Ji Hotel Orchard Singapore) (2017-10 – 2021-04)
- Handle guest's Check-In and Check-Out
- Handle Inbound Calls
- Resolve guest's issues & demands
- Greeting guests and client
- Offering first point-of-call hospitality
- Telephone Answering and directing phones
- Organising catering for internal meetings and events
- Taking accurate messages
- Organising travel, taxis, couriers
- Post room duties; sifting and shifting internal post
- Booking meeting rooms, managing calendars, and ensuring everything is always presentable
- Security of the office
- Oversight over other Receptionists
- Some office managerial duties
Supervisor at Creative Eateries (2014-04 – 2017-06)
- Handling overall restaurant procedure
- Closing the restaurant and sending sales report
- Preparation of food
- To serve and bring a smile to the customer and consumer
- Make drinks, Prepare and make dressing on the plate
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escort customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Inform customers of daily specials
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Stock service areas with supplies such as coffee, food, tableware, and linens
Waiter cum Cook at 18 Chefs Restaurant (2012-02 – 2014-02)
- Preparation of food
- To serve and bring a smile to the customer and consumer
- Make drinks, Prepare and make dressing on the plate
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escort customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Inform customers of daily specials
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Stock service areas with supplies such as coffee, food, tableware, and linens
Rifleman at Singapore Armed Forces (2 SIR) (2009-09 – 2011-09)
- No 1 LAW (Light Anti-Tank Weapon)
- Point man for my Section
- Team Leader in Urban Ops
- Assist alongside with superior
- Ensure the safety and well-being for my section mates
Captain at Concord Hotel (Banquet) (2007-09 – 2009-07)
- Ensure consumer have a pleasure evening serve by me
- Mix drinks, serve food for VIP
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escort customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
