Clarence “Cloud” Tham

I love working closely with my colleagues; I can be very independent when it comes to decision making. Determination that drives me to put in more effort for everything I do to reach my goals, thus enjoying my achievement. I have always loved to serve guests and helping to solve their problems and enquiry and I always appreciate every opportunity that is given to me

Senior Customer Service Officer at ESR Real Estate Services Management Pte. Ltd. (2024-04 – Present)

• Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM
• To assist and support shoppers' needs and requests at the customer service counter
• Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log
• Resolve receipt dispute issues by liaising with merchant and shoppers
• Respond to Live Chat and online enquiries, including feedback related to general enquiries and Suntec+ points accreditation
• Engage shoppers during counter visits on the Suntec+ loyalty program
• Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness)

Senior Operations Executive at Storefriendly Management Pte Ltd (2021-04 – 2024-03)

• Renting storage units and associated products – you will be expected to improve the overall occupancy and profitability of your property
• Develop and implement marketing strategies and programs designed to increase the awareness of Storefriendly Self Storage products and services, thereby increasing sales
• Administration of customer payments/credits including handling of cash, cheque, credit/debit card transactions and collecting overdue accounts
• Maintaining a clean and neat store as well as monitoring vital system such as those for security and fire safety
• Manage the facility's IT system, focusing on the security and integrity of the operating and financial database
• Develop a strong knowledge of facility competition; know the rates and specials at all times to assist in the sales presentation to potential customers
• Timely and accurate preparation and submission of various daily, weekly, monthly and annual reports as required

Senior Front Office Executive at The Ascott Limited (Ji Hotel Orchard Singapore) (2017-10 – 2021-04)

• Handle guest's Check-In and Check-Out
• Handle Inbound Calls
• Resolve guest's issues & demands
• Greeting guests and client
• Offering first point-of-call hospitality
• Telephone Answering and directing phones
• Organising catering for internal meetings and events
• Taking accurate messages
• Organising travel, taxis, couriers
• Post room duties; sifting and shifting internal post
• Booking meeting rooms, managing calendars, and ensuring everything is always presentable
• Security of the office
• Oversight over other Receptionists
• Some office managerial duties

Supervisor at Creative Eateries (2014-04 – 2017-06)

• Handling overall restaurant procedure
• Closing the restaurant and sending sales report
• Preparation of food
• To serve and bring a smile to the customer and consumer
• Make drinks, Prepare and make dressing on the plate
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Escort customers to their tables
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Inform customers of daily specials
• Prepare checks that itemize and total meal costs and sales taxes
• Present menus to patrons and answer questions about menu items, making recommendations upon request
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
• Stock service areas with supplies such as coffee, food, tableware, and linens

Waiter cum Cook at 18 Chefs Restaurant (2012-02 – 2014-02)

• Preparation of food
• To serve and bring a smile to the customer and consumer
• Make drinks, Prepare and make dressing on the plate
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Escort customers to their tables
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Inform customers of daily specials
• Prepare checks that itemize and total meal costs and sales taxes
• Present menus to patrons and answer questions about menu items, making recommendations upon request
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
• Stock service areas with supplies such as coffee, food, tableware, and linens

Rifleman at Singapore Armed Forces (2 SIR) (2009-09 – 2011-09)

• No 1 LAW (Light Anti-Tank Weapon)
• Point man for my Section
• Team Leader in Urban Ops
• Assist alongside with superior
• Ensure the safety and well-being for my section mates

Captain at Concord Hotel (Banquet) (2007-09 – 2009-07)

• Ensure consumer have a pleasure evening serve by me
• Mix drinks, serve food for VIP
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Escort customers to their tables
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required

NITEC in MECHATRONICS (EQUIPMENT ASSEMBLY) – ITE BUKIT BATOK (2007-02 – 2009-02)

English or equivalent, Computer Applications, Technical Studies, Elements Of Office Administration (2002-01 – 2006-10)