Colin Chew

I am sociable and ambitious. Always eager to gain new skills and experiences in different field. Ability to handle multiple task and seeking challenges along the way.

• Provide end-to-end IT support and infrastructure maintenance for a user base of over 300 employees across multiple locations, ensuring system reliability and optimal performance.
• Assisting in key infrastructure projects, including a Windows 10 to Windows 11 migration and a domain segregation initiative, minimizing downtime and ensuring compliance with organizational policies.
• Provide troubleshooting and support for Exchange, file/application servers, and network services, escalating complex issues to the infrastructure team when required.
• Serve as the initial escalation point for server or core network incidents in data centers, monitoring issues and engaging infrastructure teams to minimize downtime.
• Manage procurement processes for IT equipment and software, coordinating vendor relationships and ensuring timely delivery within budget.
• Act as the point of escalation for complex technical issues, delivering Tier 2/3 support and collaborating with regional/global IT teams to deploy solutions.
• Participate in disaster recovery planning and testing, ensuring business continuity and system resilience.
• Track and analyze IT service delivery metrics to continuously improve response times, reduce incidents, and boost user satisfaction.
• Deliver high-priority IT support to executive leadership and VVIP users, maintaining confidentiality and ensuring seamless technology experience during critical operations and meetings.
• Maintain IT asset inventory, perform regular hardware upkeep, and manage device refresh cycles based on warranty or end-of-life status.

University of Northumbria (Sept 2012)

Bachelor of Science in Computer Studies