Daniel Tan

AP Executive (Cost Control & Finance Operations) at Surrey Hills Holdings (2024-07 – Present)

Managed accounts payable and cost control operations across 10 outlets, developing financial models and implementing process automation solutions.

Communicated and coordinated with operational teams (chefs, procurement) and management to align on costs, timelines, and execution priorities across 10 outlets.
Developed a scalable unit-cost model in Excel which aligns to sales data from scratch, analyzing transaction-level cost drivers including payment-related factors such as processing fees and delivery costs, to generate cost-per-order analysis that improved cost efficiency by ~20%.
Identified opportunities for process improvements within finance operations and implemented automation solutions to enhance reporting efficiency and data accuracy.
Streamlined AP processes by implementing automation for file handling and email drafting, reducing repetitive work from ~2 hours to ~10 minutes.
Contributed to month-end closing, carrying out reconciliation, preparing cost summaries, and variance insights for management review.
Liaised with vendors and internal stakeholders to resolve discrepancies and maintain strong supplier relationships while ensuring compliance with internal procedures.

Telemarketer at Prudential (2023-10 – 2024-05)

Managed high-volume outbound calls for customer retention and conversion.

Managed high-volume outbound calls, maintaining strong customer relationships and resolving objections to support customer retention and conversion targets.

Mapping Ops. Analyst at TADA (2022-11 – 2022-12)

Analyzed and mapped pick-up and drop-off points to improve operational efficiency.

Analyzed and mapped pick-up and drop-off points across public housing estates, landmarks, and malls.
Provided data-driven recommendations on location suitability to improve operational efficiency and service coverage.

Experience