AP Executive (Cost Control & Finance Operations) at Surrey Hills Holdings (2024-07 – Present)
Managed accounts payable and cost control operations across 10 outlets, developing financial models and implementing process automation solutions.
- Communicated and coordinated with operational teams (chefs, procurement) and management to align on costs, timelines, and execution priorities across 10 outlets.
- Developed a scalable unit-cost model in Excel which aligns to sales data from scratch, analyzing transaction-level cost drivers including payment-related factors such as processing fees and delivery costs, to generate cost-per-order analysis that improved cost efficiency by ~20%.
- Identified opportunities for process improvements within finance operations and implemented automation solutions to enhance reporting efficiency and data accuracy.
- Streamlined AP processes by implementing automation for file handling and email drafting, reducing repetitive work from ~2 hours to ~10 minutes.
- Contributed to month-end closing, carrying out reconciliation, preparing cost summaries, and variance insights for management review.
- Liaised with vendors and internal stakeholders to resolve discrepancies and maintain strong supplier relationships while ensuring compliance with internal procedures.
Telemarketer at Prudential (2023-10 – 2024-05)
Managed high-volume outbound calls for customer retention and conversion.
- Managed high-volume outbound calls, maintaining strong customer relationships and resolving objections to support customer retention and conversion targets.
Mapping Ops. Analyst at TADA (2022-11 – 2022-12)
Analyzed and mapped pick-up and drop-off points to improve operational efficiency.
- Analyzed and mapped pick-up and drop-off points across public housing estates, landmarks, and malls.
- Provided data-driven recommendations on location suitability to improve operational efficiency and service coverage.
