Dorcas Chew

Patient Service Associate at HMI Institute Of Health Sciences Pte Ltd

Clinical attachment providing patient service and medical support

Draws blood from patients; collect, label and handle specimens prepares it for laboratory results
Supporting radiographers in maintaining a safe and efficient imaging environment
Performed urine culture sample collection, labelling, and coordination with the laboratory for timely processing and results
Collaborated with a multidisciplinary team of doctors, nurses, pharmacists, and allied health professionals to deliver holistic and patient-centered community care
Assisted in the medicine dispensary by verifying prescriptions and calculations. Organising medications, and dispensing drugs under pharmacist supervision in accordance with safety protocols
Supported billing and administrative proceedings, including processing patient invoices, handling payment transactions, and ensuring accurate charge entry in the clinic system (CHAS, Insurance shield, Rider)

Assistant Manager at 7 Eleven, for Bobby Chung Franchise (2020-02 – 2025-02)

Retail management and operations oversight

Conduct regular stock take, cycle counts and variance investigations
Inventory Management. Handle expired or damaged goods according to procedures
Ensure staff follow customer service and cash-handling SOPs
Oversee cash handling, POS accuracy
Manage ordering, receiving, and stock rotation (FIFO)
Ensure proper banking and safe-keeping of cash
Prepare daily and monthly sales reports
Ensure compliance with Workplace Safety&Health (WSH) and store hygiene requirements
Merchandising & Display: Ensure smooth day-to-day functioning-opening/closing procedures and maintaining proper accuracy records on documentation for audits and inspections
Inventory Management: Maintain optimal stock levels, track expiry dates, and prevent overstocking or out-of-stocking

Experience