Customer Relations Officer (Building Service Centre) Precinct C10 & C12 - Lim Wen Heng Construction Pte Ltd - Singapore
- Managed homeowner feedback and resolved service issues professionally
- Coordinated defect rectification with contractors and internal teams
- Scheduled inspection and ensured timely follow-up actions
- Oversee end-to-end defect management for 1,618 residential units across 13 blocks, ensuring systematic tracking and timely closure of cases
- Liaise with stakeholders, consultants, contractors, and subcontractors to coordinate rectification works and maintain smooth project operations
- Manage a high volume of residents' complaints and enquiries via phone and email, maintaining strong customer satisfaction and professional service standards
- Monitored and updated defect status using the internal system (Hubble)
- Prepared daily, weekly and monthly reports, including IDMS documentation, supporting management tracking and KPI monitoring
- Strengthened client and resident relationships through proactive communication via phone, email, and in-person interactions
- Issued construction and activity notices, including directional posters, to residents, minimizing disruption and enhancing awareness of building updates
- Monitor defect rectification progress closely and provide consistent status updates to residents to ensure transparency and trust
- Coordinate and optimise inspection appointments through the (E-Appointment) system to enhance operational efficiency
- Work closely with Site Supervisors to prioritise urgent or complex cases, improving defect turnaround time
- Execute any ad-hoc duties as required
Public Relations Officer (Façade Recladding Project) - Jangho Curtain Wall Pte Ltd - Singapore
(2025-07 - 2025-10)
- Serve as the key liaison between project stakeholders, (JTC) consultants, clients, contractors, and the public
- Handle inquiries, feedback, and complaints from nearby occupants and ensure timely resolution
- Draft and distribute circulars, notices, and advisories (e.g., hoarding works, taxi stand relocation, walkway guides)
- Support site management with communication on project progress and updates
- Build and maintain positive relationships with contractors, consultants, clients, and external agencies
- Maintain accurate records of engagement activities, meetings, and stakeholder feedback
- Ensure company reputation and smooth operations by addressing PR-related matters promptly
- Contribute to building and safeguarding the company's reputation through effective PR strategies and interpersonal skills
- Schedule, coordinate, and support stakeholder engagement sessions, meetings, and site visits
Assistant Customer Relations Officer (Building Service Centre) Precinct C43A - Wee Hur Construction Pte Ltd - Singapore
(2023-11 - 2025-03)
- To liaise with clients, consultants, and contractors regarding the monitoring and closure of resident complaints, feedback, and defects
- Interact with residents to maintain good relationships and receive feedback from them
- Monitor, update, and provide feedback to residents on the status of defect rectification
- Assist with phone calls and emails to answer residents' inquiries
- Make an appointment for the resident to attend an inspection with the BSC (Building Service Centre)
- Daily/Weekly and Monthly Reports: Processing of daily/weekly & monthly reports, preparing IDMS reports to ensure day-to-day operations are running efficiently and effectively
- DMS system (E-Appointment): Manage appointments online
- Notice - Written notice to inform residents of any construction activities
- Generate a work schedule with Site Supervisors for subcontractors to rectify defects as soon as possible
- Brief residents to familiarise themselves with the areas or facilities around the buildings
- Maintain & upkeep of the Information Centre & BSC
- To assist engineers in defect checking before starting the BIT and Lockup
- Execute any ad-hoc duties as required
Public Relations Officer (Various Construction Projects) - Wee Hur Construction Pte Ltd - Singapore
(2022-07 - 2023-08)
Engaged in short-term and project-based assignments across various construction and public engagement projects.
- Managed Smart Water Meter hotline and customer enquiries
- Created work orders and coordinated installations
- Handled high-consumption case follow-ups and site visits
- Conducted public engagement and supported roadshows
- Attended to resident enquiries (calls, walk-ins, site visits)
- Coordinated appointments, surveys, and compliance checks
- Managed documentation, records, and system updates
- Supported handover processes and defect coordination
Assistant Public Relations Officer Precinct G29K - Hi Tek Construction Pte Ltd - Singapore
(2021-07 - 2022-07)
- Attending incoming calls from residents' inquiries, following up, and solving inquiries
- Attend walk-in residents
- Coordinate with the supervisor for the resident's unit issues/feedback
- Call for residents to sign the UDF
- Arrange an appointment for heater compliance
- Key in calls record in HMS, filing documents
- Attend to residents' handover of the main door key
- Attend the resident's unit for condition survey (HIP)
- Arrange water test appointment for opt-out unit
- Call for appointment and 3-day call
Customer Service Officer (After Sales Department) / Brand Ambassador (Mercedes-Benz, Kia, Mitsubishi) - Cycle & Carriage Automotive Pte Ltd - Singapore
(2017-11 - 2021-03)
- Act as the brand ambassador for Cycle & Carriage and its portfolio of marques (e.g., Mercedes-Benz, Kia, Mitsubishi)
- Gather customer feedback, preferences, and insights to help improve customer experience and influence future campaigns
- Attend incoming external and internal calls and handle general inquiries
- Responsible for checking recall campaigns, booking services, and repairs
- Assist the Service Advisors/Technicians to handle and resolve complaints/feedback, and ensure customer satisfaction
- Assist with administration duties
- Handle the collection of serviced cars effectively and efficiently
- Collect customer feedback for continuous improvement in service level
