Durga Devi

Human Resource and Business Leader with extensive experience in strategic HR management and organisational leadership across Security & Integrated Services, Food & Beverage/Retail, Financial Services, Market Research & Consultancy, Investment & Portfolio Management, and Media & Marketing Services sectors. Demonstrated successes in aligning people strategy with business objectives to drive sustainable growth and operational excellence.

Excellent

Expertise in Strategic Human Resource Management, Payroll, Compensation &

Benefits Administration, Full-Cycle Recruitment, HR Policy Development, Employee Engagement & Retention, Training & Development, Stakeholder Management, Business Operations & Financial Oversight, Regulatory Compliance, and Large-Scale Corporate Coordination. Outstanding track record of managing high-volume payroll operations and supporting workforce populations exceeding 500 employees. An excellent communicator recognised for strong leadership, cross-cultural communication, and stakeholder management capabilities, with experience leading diverse teams, driving organisational development, and fostering collaborative environments that enhance employee performance and business outcomes at executive level.

Business Operations & Leadership Role - BAKE O'CLOCK PTE LTD

(2023-05 - 2026-02)

• Provided strategic leadership over daily business operations, driving profitability and sustainable growth within a competitive F&B environment.
• Led financial planning, budgeting, forecasting, and cash flow management while ensuring compliance with statutory and regulatory requirements.
• Developed and executed business strategies aligned with market trends and evolving customer preferences.
• Managed recruitment, training, and performance of bakery and operations staff, fostering a high-performance and customer-focused culture.
• Optimised bakery operations including production planning, inventory control, and supplier coordination to minimise wastage and control costs.
• Collaborated with culinary teams to develop innovative products and seasonal offerings to enhance brand differentiation.
• Built and maintained strong partnerships with suppliers and distributors to support operational efficiency and revenue growth.
• Directed overall business strategy and operations, strengthening brand positioning while improving revenue growth and profitability.
• Implemented cost management and pricing strategies that ensured sustainable profit margins and financial stability.
• Streamlined operational processes to improve production efficiency and reduce wastage while maintaining premium product quality.
• Enforced strict food hygiene and safety compliance standards, strengthening customer trust and regulatory adherence.
• Recruited and developed bakery staff, improving productivity and fostering strong team collaboration in a fast-paced retail environment.

Human Resources Business Partner - CERTIS CISCO

(2015-12 - 2023-04)

• Acted as a strategic HR partner to line managers, advising on workforce planning, policy implementation, and employee relations matters.
• Managed end-to-end payroll administration, compensation & benefits, leave management, and attendance tracking.
• Led full-cycle recruitment including sourcing, interviewing, selection, and onboarding of talent across multiple departments.
• Oversaw employee lifecycle processes including onboarding, offboarding, engagement initiatives, and exit interviews to support retention and organisational improvement.
• Streamlined payroll and benefits processes, achieving 100% compliance with company policies and statutory regulations.
• Planned and executed a large-scale corporate celebration event for approximately 1,000 employees, strengthening organisational culture and engagement.
• Managed event logistics including vendor coordination, communications, budgeting, and on-site execution to ensure seamless delivery.

Human Resource Executive - PRUDENTIAL PLC

(2015-04 - 2015-11)

• Managed end-to-end recruitment activities including candidate sourcing, screening, interviews, and hiring coordination.
• Administered core HR operations covering compensation & benefits, payroll processing, leave records, and attendance management.
• Partnered with department heads to support HR policy implementation and workforce planning initiatives.
• Communicated employment terms, compensation structures, and HR policies to new hires during onboarding.
• Supported employee training and development initiatives to strengthen workforce capability.

Project Coordinator - ML RESEARCH CONSULTANTS PTE LTD

(2014-04 - 2015-04)

Human Resource Executive - PRUDENTIAL PLC

(2012-01 - 2014-04)

Portfolio Executive - VINO EN PRIMEUR PTE LTD

(2011-01 - 2011-12)

Project Coordinator - ANTASIS PTE LTD

(2010-07 - 2010-12)

Accounts Executive - AFFLUENT MEDIA PTE LTD

(2010-04 - 2010-07)

Bachelor of Science - Business Management (Major in Human Resource) - PSB Academy (2017)

Advanced Diploma - Business Administration - PSB Academy (2012)