Durgasena Thanabalan

I am a detail-oriented, organised, and people focused professional, with demonstrated experience in delivering results alongside exceptional customer service and operations management.

Led teams by hiring, training, and managing staff while overseeing HR duties and continuous training; managed orders and e-commerce operations, optimising inventory and deliveries through data-driven decisions and key performance indicators; built strong customer relationships, addressing complaints, and providing product knowledge to ensure satisfaction and loyalty.

Diploma in Hospitality Operations