Eden Heng

A passionate and hardworking, people-oriented individual who enjoys serving others and creating positive guest experiences. Recently completed the International Foundation Diploma in Travel, Tourism & Hospitality Management at MDIS, and in the midst of Higher Diploma and Degree studies. A reliable team player who communicates clearly, follows procedures carefully, and is eager to learn and grow in the hospitality industry.

Comfortable working in fast-paced environments while remaining calm, attentive, and service-oriented.

Personal Assistant at Honeybees Organisation – AIA Singapore (2026-03 – 2026-09)

• Provided administrative support to a financial services manager and the wider team, managing schedules, reminders, follow-ups and deadlines
• Maintained accurate records of clients' policies and premiums, monitored payment due dates and prepared payment reminders for the team to send
• Supported payment and claim matters by checking documents, tracking outstanding requirements and assisting with claim submissions
• Prepared and submitted business proposal forms and other administrative documents while maintaining accuracy and confidentiality
• Supported recruitment event planning and pre-event logistics, including arranging materials, sourcing gifts and coordinating required items

Dog Daycare Attendant at The Bears Day Out (2024-10 – 2024-11)

• Communicated regularly with clients to provide updates and reassurance
• Built trust and rapport with owners through consistent and attentive care
• Answered enquiries and explained processes clearly
• Planned and conducted enrichment activities and adventures for the dogs
• Carried out activities safely while managing multiple participants
• Maintained cleanliness and organisation of the facility

Assistant Dog Trainer at Tails N Trails (2024-07 – 2024-10)

• Planned and carried out structured training programmes to achieve weekly progress goals
• Guided owners step-by-step and demonstrated techniques clearly
• Adapted approach based on individual needs and behaviour
• Built rapport with clients to better understand expectations and provide personalised guidance
• Managed more challenging cases patiently and professionally
• Assisted with social media content and client engagement

Dog Daycare Attendant at Pawsome Kennels (2022-04 – 2023-12)

• Provided daily care while maintaining a safe and organised environment
• Communicated with owners and provided updates and reassurance
• Planned and conducted activities to keep groups engaged and comfortable
• Prepared meals and followed specific care instructions carefully
• Assisted with basic accounts handling including recording payments, package deductions and revenue calculations
• Maintained cleanliness and hygiene standards of the facility

International Foundation Diploma in Travel, Tourism & Hospitality Management – MDIS Singapore

GCE 'O' Levels – CHIJ Secondary School – Singapore

Master Dog Trainer Program in Dog Training – The Tom Rose School of Dog Training - High Ridge, MO, USA (2024-05)