Effa Rina Hashim

Dedicated customer service professional with a passion for delivering exceptional experiences. Strong communicator with excellent interpersonal skills. Proven ability to lead teams and build strong relationships. Committed to providing personalized service in a supportive environment.

Retail Assistant - Al Barakah

(2024)

• Assisted customers with purchase and queries. Maintained store displays and inventory and checking expiry items.

Clinic Assistant - IDoc Clinic - Hougang - Hougang

(2026-03 - 2026-05)

• Assisted patients with check-in processes, ensuring smooth clinic operations.
• Managed appointment scheduling using electronic medical record systems.
• Prepared examination rooms, maintaining cleanliness and organization for patient readiness.
• Supported healthcare staff by gathering patient histories and updating records accurately.
• Helped front desk staff register and process patients.
• Assisted with documenting clinic activities and updated medical records.
• Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
• Accepted cash payments, adjusted balances and submitted records to accounting.
• Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
• Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.

Assistant Supervisor - 6ixty8ight

(2022 - 2023)

• Supervised sales team and ensured excellent customer service. Managed inventory and stock levels. Assisted with store operations and administration.

Fragrance Advisor - Aura Prestige

(2017 - 2021)

• Provided expert advice on fragrances to customers. Demonstrated products and promoted sales and build strong relationships with customers.

N Level - Bowen Secondary School (2011-01)

PSLE - Ang Mo Kio Primary School (2007-01)