Ella Tan

Passionate and detail-oriented individual with experience in customer service and event operations. Skilled at coordinating with clients, vendors, and team members to ensure events run smoothly from setup to completion. Thrives in fast-paced environments, enjoys solving problems under pressure, and is committed to creating memorable experiences through excellent organisation, communication, and service.

Full-Time Administrative Executive - ST ENGINEERING E-SERV PTE LTD

(2024-10)

• Handle accurate information and timely replies to enquiries
• Handle and guide Member of Public enquiries via emails and phone calls
• Skilled in conflict resolution, including handling dissatisfied members of the public and de-escalating situations
• Empathetic and customer-focused approach, ensuring a positive overall experience
• Adaptable and able to respond effectively to different situations on a case-by-case basis

Part-Time Server - Nine Fresh

(2024-09 - 2026-01)

• Preparation of food and beverages
• Opening and closing of stores
• Handle customers complaints and feedbacks
• Cashiering

Part-Time Server - Mr Bean

(2021-04 - 2024-09)

• Preparation by of food and beverages
• Opening and closing of stores
• Handle customers complaints and feedbacks
• Cashiering

Part-Time Banquet Server - Food & Beverage

(2023-11)

• Assisted with table setup, teardown, and venue turnover between events
• Worked closely with team members to ensure smooth event operations
• Responded promptly to guest requests and resolved minor service issues
• Served food and beverages to guests in a professional and courteous manner

Sound Designer Intern - Mediacorp

During my internship at Mediacorp's Audio Post-Production department, I worked as a Sound Designer Intern where I developed skills in creating sound effects and foley for drama productions. I gained experience in sound layering techniques, audio mixing, and using iZotope RX-6 for dialogue de-noising and audio restoration. This role allowed me to improve the overall quality and clarity of audio storytelling.

In addition, I strengthened my communication skills through close collaboration with supervisors and team members, where I learned the importance of clear communication, active listening, asking clarifying questions, and providing feedback to ensure smooth workflow and reduce misunderstandings.

Diploma - Sonic Arts - Republic Polytechnic (2021 - 2024)

'O' Level - Marsiling Secondary School (2016 - 2020)

'N' Level - Marsiling Secondary School (2016 - 2020)

PSLE - Woodlands Primary School (2010 - 2015)