IT Professional
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An experienced IT professional who has worked in a variety of service industries. Demonstrated success in implementing strategic initiatives that improve overall IT business functionality. Provided leadership and mentoring to teams in order to achieve projected goals and objectives. Fluently and seamlessly adapt to new technologies. Communicated and collaborated effectively with diverse groups.
DHL Supply Solutions Inc. (DSSI) Philippines A Gokongwei group-led Philippine conglomerate JG Summit Holdings had partnership with global logistics giant Deutsche Post Beteiligungen Holding GMBH (DHL). JG Summit, DHL and Accrain Holdings Corp. Formed a joint venture called DHL Supply Solutions Inc. (DSSI), providing the “best-in-class” transport and distribution solutions for Philippine-based and international businesses.
IT Infrastructure Service Management (ISM)/Project Executive
December 2020 – July 2023
Overseeing the whole Infrastructure and Service Management of DSSI.
Infrastructure and Application support to Sites of Responsibility which covers Application, Network, Communication, Servers, Workstation, and other IT peripherals by ensuring that IT Infrastructure adheres to the Procedures and Policies set by the DHL Global/Regional/Local Offices. Leads the IT Project Management activities of DSSI and ensures that all projects are delivered within agreed specifications, timelines, and cost. Responsible for ensuring good relationships with internal and external stakeholders. Plan, direct, and implement all of the Project Management activities in accordance with DHL DEPICT methodology, DHL Information Security Control Standards, DHL IT strategy and guidelines. Support the business with appropriate applications and IT services. Owns the tactical IT activities contributing to the overall improvement of DSSI's IT portfolio of systems and delivery of new innovative solutions.
IT Consulting Solutions Singapore Pte. Ltd.
ITCS Group is an IT Management Consulting, Technology Services and Outsourcing Company. We provide customized IT Consulting, Project Management, IT Resourcing and on/off-shore Application Development Services across the Asia Pacific region. We specialize in working with Global Investment Banks, Global Corporations, Fortune 500 Companies and growing organizations, where we collaborate with our clients to deliver change, improve efficiencies, reduce risk and bring about competitive advantage.
June 2016 – November 2020
Provides L1, L2 and L3 supports to client office on-site and Datacenter locations. Administer the client’s IT Infrastructure and Business services. Delivers IT Infrastructure projects or activities (such as IMAC works likes upgrades, changes, maintenance, migration, deployments and relocation).
Troubleshoot system and network problems. Diagnose and resolve hardware or software faults. Handles vendor coordination and management. Documents all reported incidents and service requests via OS Ticketing System.
Worked with clients such as Bank Of America Merrill Lynch (BAML), Morgan Stanley, Petrobras, Veolia, Clifford Chance, KKR, Creston, LIDL and etc.
AMA Computer University ( AMACU )
Bachelor of Science in Computer Science
May 3, 2002
