Elyna Arjuna

Administrative and Sales Support Professional with more than 9 years of experience across automotive, leasing, customer service and financial services environments. Strong background in sales administration, customer support, document management, data entry, stakeholder coordination, compliance support, and operational administration.

Career break at Career Hiatus (2024-08 – Present)

Career break focused on family commitments while pursuing continuous learning and technology upskilling.

• Completed training in Generative AI for Business Professionals to remain current with workplace technology developments.

Sales Admin cum Leasing Officer at Premium Leasing Pte Ltd (2022-02 – 2024-08)

• Processed Vehicle Sales Agreements and maintained accurate sales documentation for vehicle transactions.
• Updated customer and vehicle information using PCMS and Microsoft Excel databases.
• Coordinated with sales consultants, PDI personnel, finance teams, and external bankers to facilitate vehicle handovers.
• Maintained vehicle price lists and website updates.
• Monitored vehicle road tax status and managed renewal submissions.
• Administered purchasing, staff reimbursements, expense claims and petty cash records.
• Managed document scanning, filing, archiving and records retrieval.
• Support showroom compliance with operational and safety requirements.

Sales Admin Executive at Volkswagen Group Singapore (2021-06 – 2021-09)

• Executed daily sales administration activities supporting new and used vehicle operations.
• Processed purchase agreements and supporting transaction documentation.
• Prepared vehicle release letters before registration activities.
• Drafted settlement memos relating to trade-in vehicles.
• Maintained records through CROSS and Microsoft Excel systems.
• Coordinated with purchasers for appraisal documentation.
• Liaised with used car dealers regarding wholesale vehicle payments and invoicing.
• Managed filing and record keeping for transaction documents.

Customer Service Officer at Performance Motors Limited (2021-03 – 2021-06)

• Managed showroom reception and customer engagement activities.
• Coordinated communication between visitors, sales representatives, and internal departments.
• Registered customers for test drives and maintained visitor tracking records.
• Updated customer and showroom data in Salesforce and Microsoft Excel.
• Maintained showroom presentation standards and reception operations.

Customer Service Assistant at Volkswagen Group Singapore (2019-08 – 2020-11)

• Support day-to-day showroom operations and customer service activities.
• Performed report preparation, administrative support, and data entry.
• Handled incoming enquiries and directed calls appropriately.
• Managed sales collateral inventory and showroom documentation.
• Maintained filing and archiving systems for operational records.

Corporate Administrative Executive at Diners Club Singapore (2015-04 – 2019-02)

• Managed administrative support functions for corporate client accounts.
• Processed corporate applications and recurring billing payments through POS systems.
• Maintain customer and operational records using Microsoft Excel.
• Prepared reports for internal and external stakeholders.
• Administered purchasing activities, reimbursements, and invoice processing.
• Coordinated with IT, HR, Finance, and Membership/Credit departments.
• Performed document management, sorting, photocopying, and filing functions.

GCE 'N' Level (2011)