Michelle Lee

Reliable and detail-oriented professional with extensive experience in sales support, retail operations, and administration across luxury, retail, and beauty industries. Skilled in stock management, reporting, cross-team coordination, and office procedures. Bilingual in English, Chinese, and Cantonese with strong communication and organizational abilities.

Sales Support Executive (Beauty Love) - Valiram Group

(2022-11 - 2025-09)

• Supported sales operations including stock management, reporting, and order coordination.
• Liaised with Merchandising, Logistics, and store teams to ensure smooth operations and timely stock delivery.
• Prepared weekly and monthly commercial reports for management and processed incentive claims.
• Managed office procedures, supplier registration, documentation, and data entry.
• Assisted Finance with invoices and provided administrative support for sales activities.

Operations Assistant - Floor Xpert Pte Ltd

(2021-12 - 2022-09)

• Supported the Operations team with day-to-day administration and scheduling.
• Prepared job schedules for drivers and installers, ensuring timely delivery and installation.
• Coordinated with clients on product delivery and installation updates.
• Handled data entry, records of driver collections, and other assigned operational tasks.

Admin & Purchasing Assistant - AT Carpentry Pte Ltd @ Atelier Tang

(2021-09 - 2021-12)

• Assisted in procurement processes and ensured timely deliveries.
• Handled Accounts Payable/Receivables, invoices, and inventory management.
• Processed and verified invoices, payments, and purchase orders, resolving discrepancies with vendors and sales team.
• Performed monthly AR/AP closing using MYOB.

Grocery Shopper - NTUC

(2020-03 - 2021-08)

• Picked, packed, and prepared online grocery orders for delivery.
• Ensured accuracy, quality, and proper handling of all orders including expiry checks and packaging standards.

Temp Hawker Ops Assistant - GrabCar Pte Ltd

(2019-09 - 2020-01)

• Handled incoming delivery orders and coordinated drivers.
• Managed customer orders, inquiries, and complaints.
• Updated stock and refund records in system and provided feedback to Ops Manager on hub operations.

Admin / Cashier - First Express (Retail)

(2013-06 - 2019-07)

• Managed purchases, payments, and incoming deliveries including promotional items.
• Maintained documentation control and filing for accurate record-keeping.
• Conducted monthly stock-takes and supported retail operations including POS handling and customer service.
• Opened and closed registers while monitoring cash handling accuracy.

Sales / Admin (Watches) - Luxe Hour Trading

(2010-07 - 2012-12)

• Handled customer and supplier accounts, maintaining proper records for receipts and payments.
• Prepared quotations, invoices, and other commercial documents.
• Supported overseas customer communication via email, phone, and visits.
• Ensured good customer service and maintained supplier relationships.

Sales Executive (Montblanc) - Richemont Luxury (S) Pte Ltd

(2009-06 - 2010-07)

• Handled customer orders, inquiries, and complaints.
• Presented packages and contracts to customers.
• Prepared weekly sales reports and achieved monthly sales targets.
• Represented company at workshops and events.

Merchandise Coordinator - Sincere Watch Limited

(2000-07 - 2009-04)

• Managed incoming and outgoing shipments and liaised with freight forwarders.
• Issued invoices, credit notes, and collected payments from customers.
• Conducted quality checks on all shipments and coordinated after-sales service.
• Prepared monthly stock reports and supported sales team with offers and product photos.

'N' Level

JLPT N4 - Basic Japanese

Professional Diploma - Digital Marketing - eduCLaaS/Lithan (2026)