Eugene Ang

Maintaining awareness of all alerts and are promptly escalated if needed As Shift Lead, team members work is checked for swift and correct completion. Ensure outages are promptly checked and escalated to relevant Teams within Service Level Agreement (SLA) standards

IT Engineer Specialist - Commerzbank AG

(2023-02)

• Maintaining awareness of all alerts and are promptly escalated if needed
• As Shift Lead, team members work is checked for swift and correct completion.
• Ensure outages are promptly checked and escalated to relevant Teams within Service Level Agreement (SLA) standards
• Ensure opened incidents are with the correct assignment groups in ServiceNow
• Work with other teams to ensure end-to-end success in Incident Management
• First level troubleshooting (Linux)

System Operator - NETS Solutions Pte Ltd (BCS Information Systems)

(2018-02 - 2023-02)

• Generates information from batch jobs and sends within Service Level Agreement (SLA) standards
• First level troubleshooting for failed jobs
• Escalates timely for potential risk events
• Monitoring of servers

Dog Handler - Singapore Police Force (Special Operations Command / K9)

(2015-11 - 2017-11)

• Appointed as Narcotics Dog Detection (NDD) Handler
• Worked alongside the Team Leader and Deputy Team Leader with admin duties

Sales Promoter - C20 Creative

(2010-06 - 2012-06)

• Promoting of Creative electronic products during exhibitions

Candidate for Diploma - Information Technology - Kaplan Higher Education (2020-04 - 2020-12)

Candidate for Higher NITEC - Business Administrations - ITE College Central (2011-03 - 2013-03)