Faizal Said

Trust and Safety Specialist with expertise in mitigating risk and ensuring compliance in digital operations. Proven track record of maintaining high quality standards and achieving top performance recognition. Skilled in utilizing technology to enhance operational efficiency and customer experience.

Genpact

Process Associate, Trust & Safety (Mar 2022 - Present)

Develop and implement trust and safety policies and procedures to mitigate risk and ensure compliance in digital operations.

Investigate and resolve potential fraud and abuse cases using data-driven analysis and customer-centric approach.

Collaborate with cross-functional teams to optimize operational efficiency and enhance customer experience.

Utilize automation and machine learning technologies to identify and prevent potential violations of trust and safety policies.

Key Achievement

Awarded Monthly Champ (top performance in accuracy score) for 5 times, recognizing outstanding performance and dedication to maintaining high quality standards.

• Birmingham City University

• Ngee Ann Polytechnic