Jovy Ang
Trust and Safety
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About
Content moderator ( Social Media Platform)
Experience
Trust and Safety Associate (Vietnamese Language Specialist)
Accenture · Full-time
Jul 2022 - Present
( Project: Social Media Platform)
Monitor and resolve queues, tickets, and content reviews promptly
Achieve high-quality, productive, and attendance metrics
Solve complex issues related to Monetization Integrity while adhering to policies and guidelines
Act as a customer advocate and provide efficient service, escalating issues as necessary
Stay up-to-date on client policies and procedures, and adhere to defined protocols
Process Trust & Safety-related jobs/cases and provide workflow support
Collaborate with team members and cross functional teams to achieve shared goals and objectives.( Project: Social Media Platform) Monitor and resolve queues, tickets, and content reviews promptly Achieve high-quality, productive, and attendance metrics Solve complex issues related to Monetization Integrity while adhering to policies and guidelines Act as a customer advocate and provide efficient service, escalating issues as necessary Stay up-to-date on client policies and procedures, and adhere to defined protocols Process Trust & Safety-related jobs/cases and provide workflow support Collaborate with team members and cross functional teams to achieve shared goals and objectives.
Education
Queen Margaret University
Master's degree, Hospitality Administration/Management
Jul 2014 - Jul 2015
National Economics University (NEU) Vietnam
Bachelor's degree, Business Administration and Management
Aug 2010 - Apr 2014
