Farès Meghezi

Versatile L1 Support Specialist, Multi-lingual: Arabic, French and English which enables me to effectively communicate with a diverse range of clients. My unwavering dedication to excellence in IT service delivery is matched by my eagerness to contribute and expand my expertise within a dynamic team environment. With over 12 years of experience in IT Support, I bring a strong commitment to quality and a collaborative spirit, ensuring that I can provide outstanding support and drive customer satisfaction.

I thrive in team settings while also possessing the ability to work independently, making me an asset to any organization. Fast learner, productive, enthusiastic.

L1 Support Citrix-VDI - Credit Agricole - Singapore

(2024-01)

• Provide bilingual support in French and English for Citrix and VDI-related issues via phone, email, and chat.
• Manage incident response and task assignment within ServiceNow (METIS) for efficient resolution of Citrix & VDI tickets.
• Support colleagues when French language support is required.
• Ensure timely handling and processing of Citrix requests to maintain optimal service levels.

Freelance E-Marketing Affiliate - Shopee/Lazada

(2022-01 - 2024-12)

• Promote and market E-commerce leaders (Lazada and Shopee) on social media as affiliate.
• Attend Marketing seminars organized by the affiliate team to be updated on the latest e-marketing tools found in the affiliate app.

ServiceNow Administrator - Gstack Ltd - Singapore

(2021-01 - 2022-12)

• Work with Service Asset & Configuration Management and Asset Management teams to manage CMDB health and support Assets and Configurations.
• Create and configure Notifications, UI pages, Scripts, Formatters, in Service Now.
• Create and maintain process and knowledge documentation for team and users.
• Utilize ServiceNow Import Templates for the loading of data.
• Data extract from ServiceNow into Import Template format or other formats for reporting.

IT Support for Financial Applications - Credit Agricole (Wipro) - Singapore

(2019-01 - 2022-12)

• Working in Habilitations Team to give users access rights to applications (Omega, Cosmos, Swift Alliance, Orchestrade, TIplus and other financial applications) via ticketing system using different tools: Snow, Grant, DB (Oracle, Sybase), COSE, WebToHost, Geremi, TIplus, WebIT... ensuring compliance with SLA requirements.
• Creating and mapping AD groups in Active Directory.
• Investigate on user account issues, login requests and escalate product bugs to the relevant teams.
• Provide customer support to software administrators from APAC, EMEA in English and French.
• Arranging and attending meetings between the teams in Singapore and France, to follow-up on some of the Bank support projects for users in France (CASA).
• Working with Support Teams for resolving incidents and helping users to have their access authorised.
• Working remotely and from Office.

Medical Coordinator, Team Lead - UAE Embassy Health Office - Singapore

(2018-01 - 2019-12)

• Coordinate between the UAE Health Office and Hospitals in Singapore to facilitate the treatment for patients coming from UAE.
• Lead and organize the work schedule of the team members.

Executive, Hospital Marketing - Raffles Hospital - Singapore

(2015-01 - 2018-12)

• Provide medical interpretation services to patients and acts as a liaison between health care providers and patients in 3 different languages.
• Takes responsibility in organizing and participating in marketing activities and hospital events, and work within budget set by the Strategic Marketing Manager.

Operations Specialist - Arvato Digital Services (Autodesk/Microsoft) - Singapore

(2014-01 - 2015-12)

• Process customers' requests related to registration and activation, focusing on email and phone inquiries (French).
• Auditing cases and reports to different teams.
• Generate customer licensing reports/ Releasing orders on SAP.
• Working with Credit team on Pro-forma for customers.

Instructor/Event Organizer - Johnson Education Services Ltd - Singapore

(2014-01 - 2014-12)

Assist in preparation of cultural games and courses for pupils in camps and CCA classes, helping the students to get along in their new schools and encouraging them to be creative for the tasks to be done.

French Translator - Patek Philippe Watch Art Exhibition - Marina Bay, Singapore

(2019-01 - 2019-12)

Receive and provide explanation to visitors and VIP about Patek Philippe Watches' creation and functioning in both English and French language.

English Language Teacher - Paul-Emile Victor College - Lyon, France

(2010-01 - 2010-12)

• Teaching English to college students, who will later advance onto higher education.
• Frequently create lesson plans to appropriately teach target language.
• Assess and give feedback on student performance and language acquisition.

Bachelor Degree - English Language (3+1) - Ferhat Abbas University (2003-01 - 2006-12)

Bachelor Degree - Legal and Administrative Science (3+1) - Ferhat Abbas University (2000-01 - 2003-12)

Baccalaureate - Literature & Human Sciences - Mohamed Kerouani High School (1999-01 - 1999-12)