Customer Support - DHL Supply Chain - Singapore
(2025-12)
- Problem solver providing the correct solutions for every issue customers face.
- Manage customer interactions effectively and efficiently while providing excellent customer support.
- Handling 35–60 email cases per day.
- Consistently achieving KPI targets.
- Demonstrated the skills and professionalism needed to meet and exceed expectations outlined in the job description.
Customer Service Officer - ST Engineering - Singapore
(2025-03 - 2025-11)
- Skills and professionalism needed to meet and exceed the expectations outlined in job description.
- Thrive in fast-paced environments where multitasking and working under pressure.
- Highly familiar with CRM systems.
- Manage customer interactions effectively and efficiently providing excellent customer support.
Part-time Retail assistance - Hijabville
(2024-04 - 2025-03)
- Managed store operations, ensuring smooth customer service and maximizing sales.
- Promoted products on social media, using targeted strategies to boost visibility and sales.
- Assisted with administrative tasks to improve efficiency and support daily operations.
Part-time Barista - Starbucks - Singapore
(2023-05 - 2024-10)
- Worked as a barista, providing excellent customer service and high-quality services in a fast-paced setting.
- Performed routine cleaning to maintain hygiene and cleanliness.
- Managed stock inventory three times a week for accuracy.
Part-time Barista - Komma Cafe - Singapore
(2022-07 - 2023-02)
- Barista: Crafted specialty coffees, maintained a clean workspace, and provided excellent customer service.
- Operated espresso machines and POS systems.
- Trained new staff members on daily operation and customer service standards.
- Cashier: Handled cash transaction, processed payments, and resolved customer inquiries.
- Met sales targets with accuracy and efficiency.
