Fiza Riaz

Seeking a long-term career opportunity in a dynamic and stable workplace where I can acquire new skills. To obtain a suitable position at a top-tier organization and utilize the theoretical knowledge and professional experience I've obtained.

Educational Counselor - Paragon Overseas Education

(2025-06 - 2026-01)

Admission Manager/Counselor - Edulytic Education - Sargodha

(2020-04 - 2025-05)

Admission Officer/Counselor - THE IMMIGRANTS CONSULTANTS - Islamabad

(2020-04 - 2024-04)

• Conduct interviews with prospective students to assess their suitability for the institution.
• Evaluate candidates based on their qualifications, skills, and potential.
• Carefully review and evaluate student applications, transcripts, test scores, and other relevant documents to determine eligibility for admission.
• Assess applicants against established admission criteria and guidelines.
• Oversee the entire admissions process, ensuring efficiency and accuracy.
• Maintain accurate records and databases of applicants and admitted students.
• Work collaboratively with other admissions staff, faculty, and administrators

Shift Manager - KFC - Rawalpindi, Pakistan

(2017-03 - 2019-09)

• Manage dining reservation
• Help staff resolve on job challenges
• Balance the cash register at the end of shift
• Open or close the restaurant
• Inform the next shift about pending task
• Report maintaince
• Runs operations

HR Manager - Dafiyah International - Rawalpindi, Pakistan

(2015-02 - 2017-03)

Working as a Human Resource Manager with Dafiyah International for online Quran. Basic job responsibilities include training new employees, recruiting employee, addressing the employee relationship. Conducts investigations when employee complaints or concerns are brought forth.

• Providing employee services and counseling.
• Taking personal ongoing development
• Conducted a continuing study of Human Resource policies, programmes and practices to keep management informed of new development.

Customer Relation Officer - CallTech Associates and BPO - Islamabad, Pakistan

(2012-03 - 2014-06)

Worked successfully with a number of inbound customer services based campaigns representing a Canadian long distance pin less calling service (Migcall) for overseas callers and a VOIP phone service (Vtalk Ltd) providing home telephony solutions. Helping the customers to get rid of high electricity billing problem.

• Managed a high-volume workload within a deadline-driven environment. Resolved inquiries and achieved given tasks with an expected professional speed and accuracy.
• Helped the company in providing quality and responsible customer support.
• Introduced new techniques and consistent implement of new strategies in field of telemarketing improving self-production rate tremendously.
• Managed the customer service emailing and online ticketing from the website with a quick, satisfactory and positive response.
• Worked as a key model, responsible and enthusiastic employee for the upcoming.
• Installation and initial getting started assistance and basic service guidance

Senior Customer Service Representative - Touchstone Communications - Islamabad, Pakistan

(2012-07 - 2013-01)

Master in Business Administration - Business Administration - National University Of Modern Languages (2013 - 2017)

Bachelor in Commerce - Commerce - University of the Punjab (2010 - 2011)

Intermediate - H.S.S - Board of Intermediate & Secondary Education (2007 - 2009)

Matriculation - S.S.C.

• Aga Khan Board (2005 - 2007)