Floremiel Olvina

Eager to join your team, leveraging extensive training and skills to excel in a role that fosters personal and social development while strengthening customer relations. To be of efficient service where I could apply my knowledge acquired from various trainings and skills to have a career that will enhance my social and personal growth to further improve rapport towards excellent customer relations.

Marine Insurance and Claims Handler; Crew Claims Supervisor at OSM THOME SHIP MANAGEMENT INC. (2010-04 – Present)

• Responsible for repatriation of sick/injured and deceased crew.
• Notification and updating the concerned parties, P&I clubs, and Shipowners.
• Monitor post-medical treatment, sick wage payment, and claims settlement (if any).
• Process medical refund of additional insurance benefits for officers and their beneficiaries.
• Monitoring of medical billing from accredited doctors and clinics.
• Reimbursement to P&I Club for the medical expenses incurred.
• Responsible for submission of reports for all crew sickness and injury cases.
• Provide other insurance and claims services as may be assigned by Norway, Cyprus, and Singapore offices.
• Responsible for managing the process of handling and settling insurance claims related to marine incidents.
• Liaise with various stakeholders, including brokers, shipowners, surveyors, lawyers, and other parties to assess claims, determine liability, and negotiate settlements.
• Liaise with claims issues, specifically P & I (protection & indemnity) cases, and follow up on the settlement of claims-related matters.
• Arrange settlement payments to the insured or their representatives.
• Claims closure once all settlement payments have been made and all documentation has been completed.
• Vessel application for the statutory certificate to various flag states.
• Vessel application for US and CA Certificate of Financial Responsibility (COFR).
• Maintain files and documentation thoroughly and accurately, per company policy and accepted practices.
• Negotiate insurance terms with insurance providers to obtain the best insurance coverage at a reasonable price
• Responsible for the submission of reports for all marine claim cases.
• Visiting offices in Bergen, Norway, and Singapore.

Administration Assistant at GERMAN CLUB INC. – F&B Restaurant (2008-05 – 2010-04)

Duties and Responsibilities

• Responsible for updating the membership database.
• Responsible for setting up and handling circular reports, invitations, and other related matters.
• Responsible for the on-time release of circulars to members regarding events, activities, and other related matters with corresponding follow-up.
• Assists the Club Manager in preparing regular reports to the House and Personnel Committees.
• Assists the Club Manager in event planning.
• Responsible for function sheets and reservation bookings.
• Makes copies of the reservation and function sheets for distribution to the kitchen and dining staff.
• Prepares reports for submission to the monthly Board of Directors meetings under the supervision of the Club Manager.
• Relays to the accounting section details regarding member status and other related matters.
• Responsible for all personnel files and assists the Personnel Committee in all related personnel and legal matters.

Marketing Associate at JAINEVILLE INC. (2007-03 – 2008-04)

Customer Care Officer at UNIOIL PETROLEUM PHILIPPINES, INC. (2000-10 – 2004-10)

High School Diploma – Rizal College of Taal (1995-04)

Bachelor Of Science in Computer Science – University of Batangas (1999-05)