Florence Lum

Secretarial, administrative and coordination support to the Politician for his office in Parliament Security clearance for his guests/visitors/media Primary liaison between the Principal and internal/external stakeholders

Secretary to a Singapore Politician - PARLIAMENT OF SINGAPORE

(2020-11 - 2026-02)

• Secretarial, administrative and coordination support to the Politician for his office in Parliament
• Security clearance for his guests/visitors/media
• Primary liaison between the Principal and internal/external stakeholders

Executive Assistant to APAC Managing Partner - INFOSYS CONSULTING PTE LTD

(2018-04 - 2020-03)

• Secretarial and administrative support to the APAC Partners
• Schedule and coordinate meetings and client appointments
• Assistance to overseas Partners on visit to Singapore Office
• Book meeting rooms and meal arrangements for lunch meetings
• Travel arrangements and hotel reservations for SG and HK staff
• Prepare and submit expenses claims for Managing Partner
• Verify/approve office purchases expenses for Finance to settle payment
• Negotiation and Renewal of rates for corporate hotels in SG & HK
• Issuance and tracking of staff lockers and office access passes
• Printing and re-ordering of business cards for staff
• Purchase/Replenishment of office groceries and stationery supplies
• Organize and book venues for business lunches and dinners
• Manage and coordinate Staff events – Town Halls, Quarterly Back-to-Base Events, Annual Christmas Dinner and Chinese New Year Lunch
• Collection of mail from Central Mail Box and distribution of mail

Executive Assistant to Regional Chief Operating Officer - ACE ASIA PACIFIC SERVICES PTE LTD

(2007-01 - 2016-03)

• Secretarial and administrative support to the Regional COO
• Manage COO’s work calendar and appointment diary
• Organize internal/external meetings and conferences
• Book meeting rooms and meal arrangements for lunch meetings
• Arrange travel itineraries, visa applications and hotel reservations
• Screen calls and visitors for COO’s office
• In charge of incoming mail for COO and distribution
• Type letters and reply routine email
• Process travel and entertainment expenses claims
• Set up and coordinate teleconferences and video conferences
• Arrange hotel accommodations for overseas visitors/guests
• Organize and book venues for business lunches and dinners
• Travel arrangements for Regional staff
• Organize annual strategic planning meetings
• Ensure the efficient operation of COO’s office during his absence

Personal Assistant to Dean, School of Medicine - NATIONAL UNIVERSITY OF SINGAPORE

(2006-06 - 2006-11)

• Provide full secretarial and administrative support to the Dean
• Manage Dean’s work calendar and appointment diary
• Arrange travel itineraries and visa applications
• Screen telephone calls and handle conference calls
• Handle Incoming/Outgoing mail and correspondence
• Prepare & Submit Dean’s expense reports and claims
• Arrange hotel accommodation for overseas guests
• Coordinate consultant and student visits to the campus
• Work closely with Dean’s clinic nurses to avoid meeting conflicts
• Liaison with Dean to keep him posted during his overseas trips
• Ensure the smooth operation of Dean’s office during his absence

Personal Assistant to Director - MINISTRY OF FOREIGN AFFAIRS

(2005 - 2006)

• Process all incoming and outgoing mail
• Screen telephone calls & receive visitors/guests
• Set up and coordinate all meetings for Director
• Prepare letters, memos and visit reports
• Maintain an up-to-date filing system
• Liaise with overseas Missions on his overseas travels/visits
• Coordinate documentation between different divisions and agencies
• Manage travel arrangements & submission of expense claims

Secretary to Project Director - CH2MHILL SINGAPORE PTE LTD

(2003 - 2005)

• Process all incoming and outgoing mail
• Maintain an up-to-date filing system and documentation control
• Support the Site Resident Engineer on all correspondence and meetings
• Coordinate documentation between Head Office and other Site offices
• In-charge of Site office staff administration
• Purchase of office stationery, refreshments and office equipment
• Coordinate logistics of monthly and ad-hoc meetings with contractors
• Ensure the efficient administration of the Site office

Executive Secretary to General Manager - KODAK SINGAPORE PTE LTD

(1998 - 2002)

• Provide full secretarial and administrative support to the GM
• Manage GM’s work schedule and appointments
• Travel arrangements and visa applications
• Screen/handle telephone calls and attendance to visitors
• Incoming/outgoing mail and correspondence
• Coordinate Quarterly Regional meetings, held locally and overseas
• Arrange hotel reservations for overseas guests
• Coordinate customer visits, both internal and external
• Liaison with GM to keep him posted of local operation in his overseas trips
• Ensure the smooth operation of GM’s office during his absence

Higher School Certificate (Commerce)