Guo Hau Wang

Experienced IT Support Engineer with over 7+ years of experience providing technical assistance. Skilled in troubleshooting hardware, software, and network issues and implementing solutions to ensure system and security stability.

• Proficiency in Windows, Windows Server, macOS, and operating systems, including their installation, configuration, and troubleshooting.
• Familiarity with computer hardware components, and the ability to diagnose and troubleshoot hardware issues.
• Experience in server management, configuration & migration. (Windows Server 2012, 2016, 2019)
• Experience in managing Active Directory, Group Policies, and Antivirus policies.
• Experience managing Microsoft 365 (Microsoft Azure AD, User Management, Security and Compliance, and Device Management).
• Experience with implementing software upgrades and patch updates with SCCM.
• Experience with network support like TCP/IP, DNS, DHCP, and common network devices (Firewall, Routers, switches, WIFI Access Points).

Certificate in Information Technology Malaysia

Majors: Information Technology

Kolej Komuniti Masjid Tanah Melaka

July 2007 – January 2009