Hans

Results-driven business professional with over 10 years of experience in account management, operations, project coordination, and cross-functional collaboration across the FMCG and banking industries. I also own and manage an e-commerce business across Shopee, TikTok Shop, and Lazada, with hands-on experience in marketplace operations, product listings, promotions, order management, customer service, inventory, and store performance. My corporate and entrepreneurial experience gives me a strong understanding of both business strategy and day-to-day e-commerce operations.

I'm looking to bring this experience to an E-commerce Manager role, helping businesses streamline operations, improve marketplace performance, and drive sustainable growth.

E-Commerce Manager at Healthy Nook (2022-01 – Present)

• Own and manage end-to-end e-commerce operations across Shopee, TikTok Shop, Lazada, and other online sales channels, from product listings and inventory to order fulfillment and customer service.
• Develop and execute marketplace strategies, including promotions, pricing, advertising, and affiliate initiatives to increase sales, traffic, and product visibility.
• Monitor sales performance, advertising results, customer behavior, and marketplace metrics to identify growth opportunities and improve store performance.
• Coordinate inventory, suppliers, fulfillment, product launches, and daily operations while continuously improving processes to increase efficiency and customer satisfaction.

National Key Accounts Manager at Japan Tobacco International (2022-01 – 2024-12)

• Managed key client accounts across retail and e-commerce platforms, serving as the primary point of contact for strategic partnerships.
• Coordinated cross-functional teams to execute business plans, marketing initiatives, and account priorities.
• Prepared sales reports, account reviews, forecasts, and performance analyses for management.
• Managed account budgets, profitability tracking, and financial reporting.
• Led contract discussions, pricing updates, and commercial documentation.
• Monitored project timelines and ensured timely completion of deliverables across multiple stakeholders.
• Maintained client records, business documentation, and account files.

Key Accounts Specialist at Japan Tobacco International (2017-01 – 2022-12)

• Managed multiple national accounts and coordinated day-to-day account operations across South Luzon region of the Philippines.
• Prepared reports, sales analyses, presentations, and business updates for internal stakeholders.
• Coordinated with clients, field teams, and internal departments to ensure smooth execution of business initiatives.
• Managed multiple accounts simultaneously while ensuring deadlines and business objectives were met.

Product & Campaigns Officer at Philippine Savings Bank (2016-01 – 2017-12)

• Planned, coordinated, and executed customer marketing campaigns across multiple business units.
• Tracked campaign performance and prepared reports with recommendations for improvement.
• Managed customer databases and supported CRM initiatives.

Channel Development Specialist at Monde Nissin (2015-01 – 2016-12)

• Managed distributor operations and coordinated sales activities across assigned territories.
• Prepared performance reports, territory analyses, and business recommendations.
• Coordinated with internal teams and external partners to implement sales and marketing initiatives.

Marketing Assistant at Philippine National Bank (2014-01 – 2015-12)

• Assisted in project planning, documentation, and implementation of marketing initiatives.
• Coordinated production of marketing materials with internal teams and external suppliers.
• Organized campaign schedules, tracked deliverables, and ensured timely completion of projects.

Bachelor of Science in Business in Marketing Management – De La Salle University Manila (2009-01 – 2013-12)