Heerah Batya

Greet customers and provide information on our products Take groups of customers through a facility orientation and provide safety instruction to customers Assist in ensuring that all safety expectations in accordance to gym rules and regulations are met

Facilitator - The WOW experience (Let em play)

(2017-06 - 2017-11)

• Greet customers and provide information on our products
• Take groups of customers through a facility orientation and provide safety instruction to customers
• Assist in ensuring that all safety expectations in accordance to gym rules and regulations are met
• Handling different customers of various age groups. Providing customer service as well as to sell out packagers for memberships.

Temporary sales assistant - Marks and Spencer

(2017-12 - 2017-12)

• Make sure that the merchandise is in display in a neat manner
• Replenishment of stock when necessary
• Provide customer service and to maintain high level of customer satisfaction

Home-fix

(2018-01 - 2018-03)

• Pushing for sales, stock taking, replenishment of goods and cashiering
• To provide customer service to maintain a high level of customer satisfaction
• To understand and analyse client's requirements and provide solutions and advice to customers on home improvement and D.I.Y. products
• To handle payment from customers
• To receive and check incoming stock
• To maintain inventory and visual merchandising of the outlet
• Responsible for meeting sales target

Part-time Retail Assistant - Cavin and Klein/ Armani Xchange (Club 21)

(2018-07 - 2018-08)

• Greet customers and make them feel welcome in the store
• Maintain a clean, organized and comfortable environment
• Be attentive to customers, providing answers to any questions
• Make recommendations when necessary
• Assist shoppers with merchandise such as: (proper sizing, color choices etc.)
• Ensure a good fit for the customer and the product
• Restock items that are running low and maintain proper display appearances
• Assist with inventory counts and placement of new products, including new in-store or window displays
• Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary)
• Keep a watchful eye for theft or mishandling of merchandise; act according to company policy
• Ensure customers are well-informed on any current sales, rewards programs, and store return policy

Telemarketing (Cold calling) - AXA Towers

(2018-08 - 2018-10)

• Calling customers and sharing with them various investment platforms
• Influences customers to buy services and merchandise by following a prepared talk to give service and promote insurance
• Secure deals by recording names, addresses
• Secures information by completing database backups.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.

Customer care agent - Frontline face to face service - Health Promotion Board

(2018-10 - 2019-05)

• Stock checks
• Stock taking
• Helping participants with their devices which consists of troubleshooting and assisting in any aspect relating to the Project
• Adhering to the company's rules and helping participants in any way possible.

Real-Time Analyst - Singtel

(2019-06 - 2019-08)

• Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.
• Monitors site to ensure optimal staffing levels.
• Adjust call volumes, call duration, and required staffing levels using current trends and historical data.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
• Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.
• Ensures that all reports originating from the department are accurate and reliable.
• Helps with the integration and implementation of new call center technologies.
• Handle attendants for call agents
• Handle emails, inbound calls and other admin related matters
• Alias with various departments to manage call queue

Aviation Security Officer - Certis Cisco

(2019-08 - 2020-01)

• Pre Board Security Screening
• To control access into restricted areas of the Airport.
• To carry out security ID and boarding passed checks and physical searches
• To Respond To Emergency procedures
• To Carryout Escort Duties
• To do patrols of operational areas and designated routes.
• To maintain a log of important incidents and provide written and verbal reports to the Security Manager and Security Supervisor.
• To be compliant with Aviation Security local operating procedures, working practices and protocols.
• To undertake mandatory Security Training as stipulated by the Certis
• To utilise equipment only as trained in how to do so.

Customer Service Officer - Receptionist - True Yoga- TFX Funan

(2020-01 - 2020-06)

• Process check in/out for members
• Process members' application
• Manage incoming calls and customer service inquiries
• Identifying and assessing customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Generate daily reports

Customer Service Officer (Call-centre) - Alcohol delivery

(2020-07 - 2020-11)

• To respond to incoming calls from customers to take their orders and callback customers
• Answer questions and inquiries via calls and emails
• Troubleshoot problems
• Provide information
• Handle complaints regarding the company's authorisation and business.

Customer service officer - Face to face frontline - Genix

(2020-11 - 2021-05)

• Stock checks
• Stock taking
• Helping participants with their devices which consists of troubleshooting and assisting in any aspect relating to the Project
• Resolving technical difficulties faced by participants
• Housekeeping
• Adhering to the company's rules and helping participants in any way possible.

Customer Relations Department - Ministry of Manpower

(2021-07 - 2022-12)

• Using CRM to answer to employer's queries (emails)
• Routing to different departments and as when needed
• Following up on cases and meeting the deadlines for e-mails.
• Aliasing with different departments to sort out workers/employers queries.
• Bi-weekly meetings to resolve ongoing queries

Customer Relations Department - Central Provident Fund Board

(2022-01 - 2023-10)

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints and queries via email.
• Keeping records of customer interactions and comments
• Communicating and coordinating with colleagues as necessary.
• Managing team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Editor/copy editor - National Library Board

(2023-10 - 2024-10)

• Creating programmes in Eventbrite (children and teens)
• Vetting programmes (Making sure punctuation, sentence structures and grammar is on point. No errors in programme details, titles and event banners.)
• Publishing of programmes
• Aliasing with other departments regarding programme details.

Recruiter - Adecco

(2025-03 - 2025-04)

• Recruiting candidates for General elections via phone calls (15-20 a day)
• Manning FastJobs/ telegram groups
• Holding face to face interviews with candidates - (10-15 per day)
• Drafting emails and responses and sending them out to shortlisted candidates

Customer care agent (hotline) - DHL - People association and WSG campaign

(2025-05 - 2026-04)

• Answering calls from the public with regards to campaign
• Using service connect to key in data from customers's inquiries
• Simple data entry
• Updating CRM system
• WSG campaign
• Performing administrative duties (dissemination of leads)
• Booking appointments for clients

N level certificate - St Margaret's Secondary School (2009 - 2015)

Nitec - fitness training - Institution of Technical Education (2016 - 2017)