Service bureau officer
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Service Bureau Ambassador and Filing Officer at both State Court and Supreme Court of
Singapore.
E-litigation Filing - processing Court related documents for Members of Public. Processing
Claims, Enforcement, Committal, Summons, Originating Applications, Divorce, Probate,
Guardianship, Adoption, Mental Capacity, Power of Attorney filings.
First point of contact for customers. Attend to walk-in enquiries and needs, providing forms and assisting litigant in person to understand the procedures of their filings and providing extra mile services. Attained quarterly recognition in excellent customer service through testimonials and compliments. Implemented the walk-in system and SOP for Ambassador to ensure smooth transitions of customers. Provide filing, cashiering needs, collecting of cash/card and cheque payments. In charge of requisition of stationeries at State Court office and generating forms for filing use. Daily reports and updates, responding to emails and follow ups on urgent or pending matters. Team player to colleagues and management. Involved in the organizing committee for company events, providing insights and ideas.
Hardworking customer service personnel bringing many years of experience meeting customer needs. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm towards satisfying customers. Qualified years of experience in fast-paced customer service and call-centre environments, supporting in telecommunication and reservations according to department needs. Personable and professional under pressure, a team player, independent and mature,
able to multitask well. Customer Service representative bringing top-notch skills in oral and written communications, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty and retention.
Diploma in Retail Management from NATC institute , Certificate in Business Studies Accounting from ITE
