Indrani Roy

Delivered high-quality service across restaurant, banquet, and in-room dining. Followed fine-dining service standards and SOPs. Supported banquet events including setup and service execution.

Guest Service Associate – F&B Service - Taj Amer - Jaipur

(2024-10)

• Delivered high-quality service across restaurant, banquet, and in-room dining.
• Followed fine-dining service standards and SOPs.
• Supported banquet events including setup and service execution.
• Handled in-room dining orders using POS and telephone.
• Coordinated with kitchen and service teams for smooth operations.

Guest Service Associate – F&B Service - The Lalit - Jaipur

(2023-09 - 2024-04)

• Delivered high-quality food and beverage service with focus on guest satisfaction and personalization.
• Supervised mise-en-place and station setup to ensure smooth and efficient service operations.
• Ensured table layouts, equipment, took accurate food and beverage orders and promoted upselling to achieve revenue targets.
• Provided professional wine service in line with international service standards.

Industrial Exposure Training - Vijan Mahal - Jabalpur, Madhya Pradesh

(2021-08 - 2022-01)

Gained multi-department exposure in Food & Beverage, Front Office, Food Production, and Housekeeping operations.

• Assisted in food and beverage service, including basic food preparation, service support, and hygiene duties.
• Supported Front Office operations with guest check-in/check-out assistance and luggage handling.
• Worked in Food Production, supporting meal preparation and live guest counters.
• Assisted Housekeeping team with guest room preparation and service standards.

Advanced Programme in International Hospitality Administration - Hospitality Management - International Institute of Hotel Management (IIHM) (2020 - 2023)

Higher Secondary - Arts - West Bengal Council of Higher Secondary Education (2018 - 2020)