Irdina Anggun

Reliable team player with a strong focus on office support and keeping things organized. I'm known for being easy-going, picking up new systems quickly, and staying proactive about getting tasks done. I adapt well to new environments and pride myself on being the person the team can count on to keep the workflow moving smoothly.

Customer Service Officer / Admin Assistant / Sales Assistant / Mentor at Little Splashes Swimming School (2025-01 – Present)

• Mentorship & Training: Facilitated the onboarding and professional development of new hires, providing 1-on-1 coaching to ensure mastery of service protocols and internal systems.
• Service Excellence: Delivered high-quality support by identifying customer needs and providing tailored solutions, consistently maintaining a high satisfaction rating.
• Administrative Oversight: Managed essential administrative tasks, including data entry, documentation, and report generation, ensuring high levels of accuracy and organizational flow.
• Performance Monitoring: Guided mentees through complex customer scenarios, offering real-time feedback to improve their communication skills and problem-solving abilities.
• Expectation Management: Acted as a primary point of contact for escalated issues, balancing customer desires with company policy to reach mutually beneficial resolutions.

Student Care Teacher at North Vista Primary School (2024-09 – 2025-03)

Customer Service Officer / Ticketing Crew / Usher Crew at Gardens by the Bay (2024-04 – 2024-08)

Production Crew / Videographer / Photographer / Lighting & Sound Crew / Stage Assistant Manager / Set Up crew at JSQ Production (2023-09 – 2024-02)

Higher Nitec in Performance Production – ITE CENTRAL (2022-01 – 2024-12)

Nitec in Lighting & Sound – ITE EAST (2020-01 – 2021-12)