RATIONALE
Sales Consultant | May 2021 - Nov 2021
- Conduct consultations with clients from Australia, Hong Kong and Singapore to promote brand recognition and products, encourage package purchases and enable referrals for new opportunities.
- Ensure customer satisfaction and smooth full sales processes, prepare client portfolios for data collection/analyzing as well as establish strong relations.
- Assist marketing and all related departments in campaigns, introduce new ideas to attract new clientele and staggered reports of progress, receive feedbacks for maintaining standards, closing gaps in lacking areas and creating innovations.
ACTIVA MEDIA
Sales Consultant | Sept 2020 - Feb 2021
- Canvassing fresh leads for business development, meet company targets by upselling SEO/SEM packages and media related products as well as expand company networks.
- Understand and respond to clients' expectations, tailor detailed timelines and results to meet expected goals, conduct presentations about our products and value add within means.
- Monitor and communicate progress to clients and company departments, cross-selling additional solutions when possible and answering to queries or complaints.
Dore Aesthetics
Sales Consultant | May 2017 - May 2018
- Conduct consultations with clients to make package purchases and enable referrals for new opportunities.
- Keep up to trend with newest beauty trends and make suitable recommendations for clients after proceeding with skin/body analysis.
- Ensure customer satisfaction and smooth full sales processes, prepare client portfolios for data collection/analyzing as well as establish strong relations.
- Master all packages and products available, remain aware of rivalling businesses' framework to stand out from the competition, perform aftersales conversations when possible to retain customer loyalty and repurchases.
MUSEE / INNISFREE
Sales Consultant | Apr 2013 - Mar 2017
- Conduct consultants with clients for packages, introduce products to walk-in clientele as well as upsell to preferences and needs.
- Master all packages and products available, remain aware of rivalling businesses' framework to stand out from the competition, perform aftersales conversations when possible to retain customer loyalty and repurchases.
- Answer to all client complaints, create client profiles for future upkeep and data retention, report to higher-ups for further discussions of how to increase traffic in-stores and in revenue.
