Janet D

Luxury retail and customer experience professional with extensive premium service experience across fragrance, beauty, spa and aviation, including 10 years with Singapore Airlines. International profile shaped by more than 20 years of exposure living and working in London, Berlin, Jakarta, Bangkok, Kuala Lumpur and Singapore. Recognised for polished service delivery, multilingual communication, team coaching and disciplined operations.

Seeking a leadership opportunity in a high-end retail store or premium lifestyle brand.

Boutique Supervisor at Chomel (2025-09 – Present)

Supervise daily boutique operations, service standards and floor coordination in a premium jewellery retail environment.

• Supervise daily boutique operations, service standards and floor coordination, supporting 60+ customer interactions and transactions per day in a premium jewellery retail environment
• Drive sales through clienteling, jewellery styling and add-on recommendations, contributing to 105%+ of monthly sales target and stronger average transaction value
• Use POS and stock systems to maintain 98%+ inventory accuracy, complete cycle counts and keep stock discrepancies below 2% while protecting collection availability
• Coordinate roster coverage, replenishment and display refreshes to keep 95%+ of key SKUs available and ensure full visual presentation of new and core collections

Retail Manager at Lynk Fragrances (2024-04 – 2025-08)

Lead daily store operations and supervise a sales team of 6 in a fragrance retail environment.

• Lead daily store operations and supervise a sales team of 6, reinforcing premium service standards, fragrance knowledge and disciplined execution of company policies
• Use POS and inventory systems to maintain 98%+ sales-reporting accuracy, support replenishment and deliver a smooth, polished checkout experience
• Coach team members on client engagement, upselling and personalised recommendations to strengthen repeat business and customer loyalty
• Manage stock levels and vendor coordination to protect product availability, keeping stock shortages below 5% while limiting excess inventory
• Monitor expenses, review sales forecasts and identify cost-conscious initiatives that support store profitability and budget performance

Flight Attendant at Jetstar Asia (2022-03 – 2024-04)

Delivered calm, attentive service to passengers while maintaining strict compliance with safety and operational procedures.

• Delivered calm, attentive service to 150+ passengers per flight while maintaining strict compliance with safety and operational procedures
• Anticipated customer needs, resolved concerns promptly and communicated clearly in time-sensitive environments where service consistency was essential

Spa Manager at Aura (2019-03 – 2021-11)

Supervised daily spa operations, staff scheduling and guest experience standards for a team of 6 therapists.

• Supervised daily spa operations, staff scheduling and guest experience standards for a team of 6 therapists to maintain a polished, welcoming environment
• Managed treatment readiness, inventory control and facility upkeep, coordinating maintenance needs promptly to protect service quality
• Balanced productivity, service consistency and team efficiency, supporting an average of 20+ appointments per day through effective time management and hands-on leadership

Image Consultant & Makeup Artist at Sahana Sky Makeup Artists (2012-01 – 2018-12)

Delivered personalised beauty and styling consultations for 200+ bridal, prom and special-occasion clients.

• Delivered personalised beauty and styling consultations for 200+ bridal, prom and special-occasion clients across Singapore, Jakarta, Bangkok and Kuala Lumpur
• Assessed skin type, face structure and desired outcomes to recommend and apply suitable products, techniques and looks
• Demonstrated products professionally and educated clients on application techniques, helping build confidence and product trust

English Teacher at TUS Institute (2004 – 2007)

Taught English as a foreign language to international students aged 6 to 18.

• Taught English as a foreign language to 60+ international students per term aged 6 to 18, tailoring lessons to different learning levels and styles
• Planned coursework and supported student progress in line with academic development and personal goals

Luxury Sales Associate at BOSS at KaDeWe (2000 – 2004)

Achieved premium sales targets through personalised product recommendations and client relationship management.

• Achieved an average of 115% of monthly sales target by delivering personalised product recommendations and cross-selling coordinated pieces
• Increased repeat-customer purchases by 18% through client-book follow-up, appointment-style service and tailored wardrobe advice
• Maintained a 32% conversion rate during peak trading periods while upholding premium service standards and polished floor presentation
• Reduced stock discrepancies by 22% by strengthening replenishment routines, size-run checks and back-of-house organisation

Flight Stewardess at Singapore Airlines (1989-11 – 1999-12)

Provided attentive, solutions-focused service to international passengers supporting cabin operations for up to 300 passengers per flight.

• Provided attentive, solutions-focused service to international passengers, supporting cabin operations for up to 300 passengers per flight while maintaining compliance with safety policies and onboard procedures
• Supported customer comfort through clear communication, organised cabin service and calm handling of in-flight issues across a 10-year tenure with Singapore Airlines

Diploma in Makeup Artistry – Cosmoprof Academy

Arts, SPM / O-Level in Arts – Main Convent Ipoh