Jane Sung

Qualitative Research & Consumer Insights Leader with 15+ years driving strategic market research and organizational excellence across consumer goods, healthcare, and non-profit sectors. Proven expertise conducting global consumer studies, moderating cross-cultural qualitative research, and uncovering actionable consumer insights.

Fluent

English speaker with deep experience facilitating candid stakeholder conversations, building trust with diverse audiences, and translating research findings into executive strategy. Skilled at navigating sensitive topics with empathy and rigor.

Strategic Executive Advisor & Operations Consultant - Independent Strategy & Management Consultant - Singapore

(2022-01)

Diagnose organizational bottlenecks to identify actionable growth, operational efficiency, and change management strategy.

• Spearheaded a strategic brand refresh and market positioning framework for a US-based non-profit (50+ employees) after multiple rounds of online workshops, focus groups and employee interviews.
• Conducted end-to-end organizational audits to identify operational misalignments, delivering strategic advisory to executive leadership to boost productivity and morale.
• Formulated custom operational frameworks to streamline complex logistics, workflow dependencies, and critical comms

Executive Director / Right-Hand to Board & Senior Leadership - Redemption Hill Church - Singapore

(2017-01 - 2021-12)

Appointed to lead executive operations, long-term strategy, and organizational transformation for a 1,500-attendee institution following an initial consulting engagement.

• Strategic Governance & Roadmap Execution: Designed and executed a 5-year strategic roadmap, securing unanimous alignment from 15+ Board Members and mobilizing a 30+ staff, 500+ volunteers and 800+ member stakeholder base.
• Fiscal Stewardship & Resource Allocation: Managed $3M+ annual operating budgets and $6M in assets, managed and developed 5 department directors and 3 support business units (Finance/HR, Communications, Admin), supervising a total of 32 cross-functional and cross-cultural personnel.
• Target Operating Model, Restructuring & Morale: Restructured departments and leadership teams, partnered with external HR consultancies to standardize compensation frameworks, and elevated team morale (validated via 360-degree feedback).
• Business Continuity & Automation: Led critical crisis response and operational shifts during COVID-19; assumed interim ownership of Finance & HR for 8 months, automating reimbursement systems and process governance.
• Operational Orchestration: Engineered weekly multi-service operations in commercial venue spaces, implementing strict safety controls while transforming facilities into 12+ functioning operational units.

Strategic Development Manager / Executive Partner - St. James' Church Kindergarten (Anglican Preschool Services) - Singapore

(2015-01 - 2016-12)

Drove integrated business and administrative alignment for a 2,000+ student multi-campus institution.

• Formulated 5–10 year strategic growth and succession roadmaps to align founder vision with executive execution.
• Designed and facilitated executive alignment retreats to resolve leadership bottlenecks, establishing clear frameworks for succession planning and talent development.
• Led strategic marketing, PR, and campus expansion (opening a 3rd site), securing media coverage in The Straits Times.

Executive Advisor & Strategy Consultant - Independent Consultant (Redeemer Counseling Services) - New York, NY

(2012-01 - 2014-12)

• Partnered with the Executive Director on organizational strategy, key performance indicators, and core values execution.
• Designed and conducted leadership workshops to align key stakeholders, establish specialized task forces, and to execute priorities.

Global Consumer Marketing Insights Manager - Avon Products HQ - New York, NY

(2008-01 - 2012-12)

• Directed end-to-end global market research and qualitative insight initiatives for Avon's $2B Fragrance category, designing and executing multi-market consumer studies (focus groups, ethnographies, A&U, segmentation, etc.) across 6 strategic regions (US, UK, Brazil, Mexico, Russia, China).
• Handpicked by senior leadership to deliver key insights and recommendations on Avon's store redesign to CMO and the executive team. Won an award for breakthrough project.

Senior Marketing Analyst - Givaudan Fragrances - New York, NY

(2006-01 - 2008-12)

Client research & executive reporting.

• Responsible for all client-related consumer insight and strategy recommendations. Clients included fine fragrance brands such as Ralph Lauren, Estee Lauder, Tom Ford, Bath & Body Works and select lines from Avon.
• Custom designed all qualitative (e.g. discussion guides and interview questions) and quantitative studies (e.g. segmentation, Attitudes & Usage) for clients and audited certain test sites and vendor-processes.

On-Site Market Research Consultant - ACNielsen/PepsiCo HQ - Purchase, NY

(2005-01 - 2006-12)

Consumer intelligence.

• Responsible providing target-consumer related insights and syndicated data to help PepsiCo's foodservice and retail partners.

Marketing Analyst - Rostam LLC - New York, NY

(2003-01 - 2004-12)

Brand research & admin coordination ($20M portfolio).

• Supported the Brand Director in custom consumer research for the startup tampon brand (New York based, Israeli owned).

B.A. - History & French Studies - Smith College