Logistics Executive / Planner Cum Customer Service at NSL OilChem Waste Management Pte Ltd (A Member of YTL Cement Group) (2024-01 – Present)
Lead end-to-end daily operations, overseeing customer service, order fulfillment, and delivery documentation while ensuring service excellence and SLA compliance.
- Lead and supervised end-to-end daily operations, overseeing customer service, order fulfillment, and delivery documentation while ensuring service excellence and SLA compliance
- Acted as escalation point for complex operational and customer issues, driving root-cause analysis, corrective actions, and preventive measures
- Ensured governance and accuracy of operational records, including service logs, customer feedback, complaints, and regulatory documentation
- Partnered with Sales and Marketing leadership by providing operational insights, coordinating key customer engagements, and supporting retention and growth initiatives
- Oversaw preparation and submission of permits, regulatory clearances, and gate passes through TradeNet and PortNet, ensuring full compliance with port and trade requirements
- Directed cross-functional scheduling across operations, plant teams, and driver fleets to meet committed delivery timelines and optimize resource utilization
- Optimized manpower, fleet, and equipment allocation, resolving scheduling conflicts and improving productivity and cost efficiency
- Lead daily operational briefings and safety meetings, reinforcing SOP adherence, risk mitigation, and performance expectations
- Monitored operational KPIs, service levels, and productivity metrics, initiating improvement actions where gaps were identified
- Supported logistics strategy, workforce planning, performance reviews, and training needs analysis to strengthen operational capability and leadership bench strength
Operation Supervisor at MAERSK (2022-02 – 2023-12)
Managing inbound, outbound, return and VAS activities to ensure well-functioning supply chain operations and optimized facility utilization.
- Managing and ensuring the fulfillment of Inbound/ Outbound/ Return/ VAS activities according to customer's requirement/ sales campaign to ensure a well-functioning supply chain to local stores and oversea customers
- Managing activities ensuring facilities and resources are optimized and sufficient to support a consistent and flow-functioning distribution hub
- Works collaboratively with internal and external parties to assure operational effectiveness
- Ensuring operational plans and forecast are executed promptly
- Successfully running a new operation site by using Autonomous Mobile Robot (AMR)
- Prepare and establish SOP/ process flow/ WI for operations
- Provide on-the-job training and support to assigned personnel to enable them to effectively perform their job
- Supervises and monitors the performance of employees to ensure standard practices and proper care of using equipment, materials and supplies in the warehouse
- Maintain optimum utilization of space and constantly review the process flow to increase productivity
- Lead and manage the operations to achieve KPI and required service standards
- Prepare and consolidate weekly inbound tracking report and export orders for 5 different brands
- Prepare and analyse monthly KPI and billing report and provide solution to increase productivity rate
- HSISC committee member of the company and participate in monthly cross department inspection
Logistics Executive at Pupsik Pte Ltd (2019-03 – 2022-01)
Managed inbound and outbound warehouse activities, inventory control, and supplier coordination.
- Ensure inbound and outbound activities run smoothly
- Responsible in day-to-day warehouse operations, especially inbound activities
- Investigate and resolve inventory and delivery (return or exchange) discrepancies
- Cooperate with purchaser when there is anything need to deal with our suppliers such as delivery discrepancies, damaged and others
- Assist in conducting cycle count and ensuring accuracy of inventory
- Investigate and resolve any issues found during cycle count
- Perform any other duties as assigned by the manager
