Kai Qi Koh
Customer Service Officer
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About
Graduated with Joint Honours in Sociology and Philosophy (BSc) with strong analytical, critical thinking, and stakeholder engagement skills developed through academic research and collaborative projects. A highly organised and adaptable individual eager to apply these skills in a graduate role while contributing to organisational success and continuing to grow professionally.
Experience
Customer Service Officer - Central Provident Fund Singapore - Singapore
(2024-06 - 2024-07)
- Provided personalised service to manage CPF members' inquiries on CPF schemes and services.
- Developed and implemented solutions for members facing funding issues for government housing, including writing appeals for access to retirement funds.
- Assisted members in receiving funds from government support schemes, offering referrals to alternative schemes when necessary.
- Informed members about eligibility actions, such as income tax filing, to qualify for support.
- Demonstrated patience and empathy, particularly towards older or emotionally distressed members requiring more detailed explanations.
- Utilised creativity to devise personalised solutions for diverse member needs.
Education
Bachelor of Science - Joint School of Sociology and Philosophy - University of Bristol (2022 - 2025)
Foundation degree - Social Sciences Foundation Programme - Bellerbys College (2021 - 2022)
Business Management - Nanyang Polytechnics (2020 - 2021)
GCE O Level - Cedar Girls' Secondary School (2016 - 2019)
