Kelvin Kam

Name: Kam Wei Khen (Kelvin)

Gender: Male

Marital Status: Single

Nationality: Malaysian Citizen

Race: Chinese

State: Johor

Possess driving license: Singapore Class2B and Class3C driving license

Company: Systemsquad Pte Ltd Singapore

Period: Nov-2022-

Job Duties/ Job Responsibilities:

Position:  IT Engineer

•Running All IT project

•Data integrity and backup

•Office 365 Setup and administration

•User Account Administration

•Basic Install, configure, server & Mounting switch, server,KVM

• Hardware and software support, installation, configuration and upgrade
• Desktop & Laptop printers troubleshooting
• Create and configure end user email account & Active Directory,
• Troubleshoot, diagnose and resolve basic network problems
• Troubleshoot office software. Issues
• Procurement and setup and configuration of new IT equipment

Company: Sakal Pte Ltd

Period: Jan 2022- Oct 2022

Position: IT Engineer.

• Level 1 and 2 Support and Troubleshooting and diagnose a broad range of IT related issue
• Handle Manage Services customer
• Handle active directory
• Maintain computer hardware and system configuration.
• Troubleshoot office software. Issues
• Repairing and replacing equipment as necessary
• Setting up accounts for new users
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Manages IT Asset and software licensing inventory
• Active Directory (e.g. user password reset, enable/disable and assign users to AD groups)

RFL: End of Short-term Contract

Company: RJ CROCKER Consultants Pte Ltd

Period: Oct 2020 –Dec 2021

Position: Technical Support cum Site Office Admin

• Involve in Data Entry and administrative recordings
• Involve in setting up of workstations and IT equipment
• Involve in the IT troubleshooting at site office & HQ Office
• Involve in the overall IT maintenance of site office and HQ Office
• Involve in keeping proper inventory records
• Involve in the procurement of IT products and services
• Provides administrative and paperwork support at project sites office & HQ

•To follow up on the progress of all outstanding issues until closure

•To perform other IT related duties when assigned by the management

• Basic support on iPhone/ Android phones

Company: Mossad services Pte Ltd Singapore

Period: March 2019 - Sep 2020

Position: Backfill IT Desktop Support Engineer

•Desktop Management support

•Hardware Repair Management includes liaising with external vendors for support

•PC/Notebook Installation, Setup, Troubleshooting & Application Updating Services

•Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like: e-mail, printers, wired and wireless networks, and VPN

•Trouble-shooting and problem resolution

• Clone, reimage or installation of Windows OS

•Moving PCs and Devices within same premises

• RFL: Contract End

Company: NCS Pte Ltd Singapore

Period: Aug 2014 – 31 Jan 2019

Job Duties/ Job Responsibilities

Position: Desktop Support Engineer

• Software and Hardware support for end-user systems, Windows OS, applications • Install and configure new IT equipment patching
• Attend to end user premises to solve computer & peripheral related problem.
• Resolve incidents with printers’ copiers and scanners
• Handle PCs, Notebooks Peripherals and printers Faults
• Handle Email Support and Update KB with solution provided
• Virtual Private Network (VPN)and SecureAge, Cisco AnyConnect
• Resolve Network Issues, LAN & wireless issue
• Handle software Troubleshooting of standard office applications
• Works with vendor support contacts to resolve technical issues within the desktop environment
• End user data migration and deployment new laptops to end user

•Tech refresh support

• RFL: Contract End

Company: Dimensions International College Pte Ltd Singapore

Period: Oct 2010/30 July 2014

Job Duties/ Job Responsibilities:

Position: IT Support

• Troubleshoot Pcs, laptops, monitor printer and scanners
• Install and maintain all office Laptops, pcs and troubleshoot the breakdowns.
• Troubleshooting hardware, Software Issues. and replacement of hardware parts
• Install and maintain all internet and intranet networks,
• Liaise with hardware and software suppliers for quotations and installation
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and coordination of repairs and replacements
• Support lecturers on the audio / video system /Printer / Scanner / Projector
• Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking
• Create and configure end user email account

• RFL: Company is cutting Cost Retrenchment

2000-2002 Taiwan Feng chia University

Diploma in computer science

1995-1997 Singapore Inspiration Design College

(Wigan& Leigh College) Diploma in interior design