Company: Systemsquad Pte Ltd Singapore
Period: Nov-2022-
Job Duties/ Job Responsibilities:
Position: IT Engineer
•Running All IT project
•Data integrity and backup
•Office 365 Setup and administration
•User Account Administration
•Basic Install, configure, server & Mounting switch, server,KVM
- Hardware and software support, installation, configuration and upgrade
- Desktop & Laptop printers troubleshooting
- Create and configure end user email account & Active Directory,
- Troubleshoot, diagnose and resolve basic network problems
- Troubleshoot office software. Issues
- Procurement and setup and configuration of new IT equipment
Company: Sakal Pte Ltd
Period: Jan 2022- Oct 2022
Position: IT Engineer.
- Level 1 and 2 Support and Troubleshooting and diagnose a broad range of IT related issue
- Handle Manage Services customer
- Handle active directory
- Maintain computer hardware and system configuration.
- Troubleshoot office software. Issues
- Repairing and replacing equipment as necessary
- Setting up accounts for new users
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Manages IT Asset and software licensing inventory
- Active Directory (e.g. user password reset, enable/disable and assign users to AD groups)
RFL: End of Short-term Contract
Company: RJ CROCKER Consultants Pte Ltd
Period: Oct 2020 –Dec 2021
Position: Technical Support cum Site Office Admin
- Involve in Data Entry and administrative recordings
- Involve in setting up of workstations and IT equipment
- Involve in the IT troubleshooting at site office & HQ Office
- Involve in the overall IT maintenance of site office and HQ Office
- Involve in keeping proper inventory records
- Involve in the procurement of IT products and services
- Provides administrative and paperwork support at project sites office & HQ
•To follow up on the progress of all outstanding issues until closure
•To perform other IT related duties when assigned by the management
- Basic support on iPhone/ Android phones
Company: Mossad services Pte Ltd Singapore
Period: March 2019 - Sep 2020
Position: Backfill IT Desktop Support Engineer
•Desktop Management support
•Hardware Repair Management includes liaising with external vendors for support
•PC/Notebook Installation, Setup, Troubleshooting & Application Updating Services
•Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like: e-mail, printers, wired and wireless networks, and VPN
•Trouble-shooting and problem resolution
- Clone, reimage or installation of Windows OS
•Moving PCs and Devices within same premises
• RFL: Contract End
Company: NCS Pte Ltd Singapore
Period: Aug 2014 – 31 Jan 2019
Job Duties/ Job Responsibilities
Position: Desktop Support Engineer
- Software and Hardware support for end-user systems, Windows OS, applications • Install and configure new IT equipment patching
- Attend to end user premises to solve computer & peripheral related problem.
- Resolve incidents with printers’ copiers and scanners
- Handle PCs, Notebooks Peripherals and printers Faults
- Handle Email Support and Update KB with solution provided
- Virtual Private Network (VPN)and SecureAge, Cisco AnyConnect
- Resolve Network Issues, LAN & wireless issue
- Handle software Troubleshooting of standard office applications
- Works with vendor support contacts to resolve technical issues within the desktop environment
- End user data migration and deployment new laptops to end user
•Tech refresh support
• RFL: Contract End
Company: Dimensions International College Pte Ltd Singapore
Period: Oct 2010/30 July 2014
Job Duties/ Job Responsibilities:
Position: IT Support
- Troubleshoot Pcs, laptops, monitor printer and scanners
- Install and maintain all office Laptops, pcs and troubleshoot the breakdowns.
- Troubleshooting hardware, Software Issues. and replacement of hardware parts
- Install and maintain all internet and intranet networks,
- Liaise with hardware and software suppliers for quotations and installation
- Fault diagnosis and resolution of software and system errors on the desktop
- Fault diagnosis of desktop hardware and coordination of repairs and replacements
- Support lecturers on the audio / video system /Printer / Scanner / Projector
- Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking
- Create and configure end user email account
• RFL: Company is cutting Cost Retrenchment
