Pastry Instructor - Asian Culinary Institution
(2024-01)
- Conduct WSQ baking programs (Bread, Muffins, Scones, Cakes, Tarts, Cookies, Dim Sum).
- Train in food safety levels 1–4, including assessor role for Level 4 participants.
- Deliver baking and life skills training in prisons and for special needs children.
Pastry Instructor - Bells Baking Academy
(2022-01)
- Train WSQ baking programs covering Bread, Muffins, Scones, Cakes, Tarts, Cookies, and Dim Sum.
Operations Manager - Pezzo Singapore Pte Ltd
(2013-01 - 2022-12)
- Oversaw daily operations of 33 outlets (kiosk concepts).
- Full Profit & Loss responsibility, including budgeting, cost control, and sales forecasting.
- Conducted staff training in customer service excellence and career development.
- Led food safety training and coordinated audits to uphold hygiene and quality standards.
- Managed purchasing and supplier negotiations to optimise supply chain efficiency.
- Spearheaded CSR initiatives and coordinated internal/external events with stakeholders.
Operations Manager - Five Foot Way Café (Singapore) Pte Ltd
- Managed operations of 6 outlets and coordinated event catering for clients such as Porsche and BMW.
- Oversaw recruitment, purchasing, and supply chain management.
- Maintained food quality and hygiene standards across outlets.
Area Manager - Vientai Group Restaurants Pte Ltd
- Recruited, trained, and guided service staff in daily operations.
- Managed financials: sales forecast, labour costing, P&L, beverage costing.
- Conducted stock inventory, supplier liaison, and F&B quality control.
- Ensured customer satisfaction through service recovery and team collaboration.
Service Manager - Thai Express – Onyx Concepts Restaurants Pte Ltd
- Led recruitment and training of service staff, focusing on career advancement.
- Drove sales performance and ensured service SOP adherence.
- Managed financial performance: P&L, sales forecast, labour/food costing.
- Negotiated with suppliers and maintained profitability (average $20k–25k/month).
Catering Supervisor - Marina Country Club – Pulau Ubin
- Planned and organised events/retreats for 100–1,000 participants.
- Oversaw menu planning, recruitment, and event coordination.
- Managed VIP guest relations including Mayors and business investors.
- Controlled budgets, payroll, invoicing, and vendor coordination (ferries, housekeeping).
Customer Service Officer - Jupitar Singapore
- Assisted General Manager with administrative duties.
- Oversaw courier services ensuring timely and safe deliveries.
- Handled customer enquiries and provided service support.
Assistant Manager - Tricon Restaurants Pte Ltd
- Managed recruitment, career development, and service training.
- Maintained smooth daily operations and staff coordination.
Customer Service / Party Planner - Kids Sports
- Planned and hosted children's parties with educational games.
- Handled telemarketing and sales planning.
Retail & Sales Merchandising - Disney Fest
- Managed sales and cashiering duties.
- Delivered customer service ensuring satisfaction in retail operations.
