Client Manager, Wholesale Client Services (Global Banking) - HSBC Bank
(2024-02)
- Lead end-to-end onboarding of new corporate clients and implementation of additional banking products.
- Partner with Relationship Managers, product teams, and operations to deliver seamless client experiences.
- Ensure compliance with regulatory and internal policies through KYC reviews, periodic assessments, and alert monitoring.
- Act as primary point of contact to resolve onboarding and servicing issues efficiently.
Relationship Associate, International Subsidiary Banking (Commercial Banking) - HSBC Bank
(2019-04 - 2024-01)
- Managed client servicing and operational support for international corporate clients.
- Coordinated with payments teams to ensure timely processing of inward and outward transactions.
- Facilitated loans drawdowns and credit documentation in alignment with approvals to enable smooth facility activation.
- Contributed to process improvement initiatives to enhance operational efficiency.
Client Service Associate, Global Services (T&O – IBG Ops) - DBS Bank
(2013-07 - 2017-05)
- Served as key contact for client queries across account services, remittances, trade, and loan products.
- Resolved transactional issues and coordinated with operations teams for timely execution.
- Delivered high-quality service, contributing to strong customer satisfaction outcomes.
- Analysed customer feedback to identify trends and recommend service improvements.
Associate, Group Risk Management - OCBC Bank
(2011-11 - 2013-03)
- Managed unsecured credit portfolios to meet recovery and productivity targets.
- Initiated legal actions to mitigate credit risk and minimise losses.
- Collaborated with legal teams and external agencies to ensure effective case follow-up.
- Conducted on-site audits to ensure compliance with regulatory standards.
Associate, Treasury & Market Operations - DBS Bank
(2010-06 - 2011-10)
- Supported derivatives trade validation and ensured accurate booking in Murex systems.
- Investigated and resolved discrepancies with dealers and counterparties.
Analyst, Global Market Middle Office - Standard Chartered Bank
(2008-03 - 2010-06)
- Supported derivatives trading operations across the Asia-Pacific region.
- Performed trade validation, reconciliation, and discrepancy resolution.
- Collaborated with front, middle, and back office teams to ensure operational accuracy.
Operations Roles (Global Operations & Credit Operations) - Citi Private Bank / Citigroup Singapore Ltd
(2003-12 - 2008-03)
- Supported consumer banking and private banking operations.
- Handled credit operations and transaction processing.
