Kristel Joy De Leon

• Customer Service and Quality Control Manager with over 11 years of experience in customer support, sales coordination, production supervision, and quality control.
• With 3 and a half years of customer service experience of high volume inbound calls in a call center environment proving competency of dealing with clients from various nationalities.

-With high management involvement in order taking, production planning, quality control, and logistics support.

• Completed internship at the Philippines Rice Research Institute under the Research and Development Team.
• Philippines Civil Service Professional License holder.

Customer Service and Quality Control Manager, BTS Industries Pte Ltd (Feb 2012 - Present)

• Primarily responsible in handling customer enquiries through calls and e-mails.
• Ensures that corrective actions on all customer complaints are properly executed and documented.
• Monitors and manages company tenders and contract bidding.
• Controls monitoring and updating of customer database.
• Supervises administrative requests related to IT, procurement, work orders, and deliveries.
• In charge of order taking, sales coordination, and production planning.
• Maintains documentations such as quotations, purchase orders, material specifications, and production records.
• Monitors raw material and equipment inventory.
• Assists accounts team in sending invoice and ensuring payment availability prior to delivery.
• Controls product quality and ensures accuracy of delivery documentations prior to delivery.
• Provides logistic support to delivery team from tracking delivery status, timing coordination, up until delivery fulfillment.
• Supports and resolve any delivery issues promptly.

Bachelors of Science in Development Communication, 2004-2008