Kyaw Zin Lin

Logistics and freight forwarding professional with 10+ years' experience managing end-to-end import/export operations, CFS warehousing, and multinational customer accounts. Proven track record coordinating Sea, Air, and Cross-Border freight, customs clearance, and shipment documentation for MNCs. Seeking a Logistics Coordinator or Customer Service Executive role in Singapore's freight forwarding sector to drive operational efficiency and deliver reliable, customer-first service.

Auxiliary Police Officer at AETOS Holdings (2024-09 – 2026-08)

• Attended to security enquiries within the premises in a professional and timely manner.
• Managed crowd control in public areas and directed traffic when required.
• Responded promptly to incidents and emergencies, taking appropriate action to maintain safety.
• Consolidated and prepared detailed incident reports for management review.

Senior Customer Service Executive at Kerry Logistics – KM Terminal Logistics Limited (2024-01 – 2024-08)

• Responded to daily customer enquiries and coordinated with the operations team to resolve issues and ensure smooth service delivery.
• Managed daily orders across rail, bonded warehouse, general warehouse, dry port, and cross-border logistics services.
• Planned and scheduled daily orders by coordinating with operations teams to confirm capacity and ensure efficient workload distribution.
• Provided timely job status updates to customers and followed up with operations teams to ensure accurate and prompt reporting.
• Ensured all logistics processes were executed in line with customer requirements and operational standards.

CFS Warehouse Supervisor at CEVA Logistics (2022-10 – 2023-12)

• Oversaw cargo receiving, inspection, storage, and container loading operations at the Container Freight Station (CFS).
• Planned and coordinated daily CFS activities based on weekly volume forecasts to ensure efficient workflow and resource utilisation.
• Managed slot booking schedules for cargo receiving to optimise warehouse operations.
• Monitored incoming cargo against customer exception lists and supervised container loading per customer-specific procedures.
• Conducted daily inventory checks and managed cargo storage to maintain accuracy and maximise space utilisation.
• Updated and maintained daily warehouse cargo receipt records in the warehouse management system.

Assistant Manager (Operations) at The Freight Co., Ltd (2017-01 – 2022-09)

• Responded promptly and professionally to customer inquiries and service-related issues, managing multiple customers and overseas agents simultaneously.
• Coordinated inbound and outbound logistics operations, including Sea Freight (FCL/LCL), Air Freight, and Cross-Border shipments.
• Determined freight rates, transit times, and carrier options to provide cost-effective logistics solutions.
• Selected appropriate shipment routes based on cargo characteristics, transit requirements, security, and cost efficiency.
• Arranged cargo bookings with carriers and ensured timely execution of all shipping activities.
• Processed shipping documentation, including Shipping Notes, Shipping Instructions, Bills of Lading (BL), Air Waybills (AWB), and Cargo Manifests.
• Monitored cargo check-in processes, finalised shipping documentation, and managed off-load/shut-out situations while proactively tracking shipment progress.
• Maintained accurate shipment records and updated logistics systems to support end-to-end shipment visibility.
• Supported Accounts Payable (AP) and Accounts Receivable (AR) activities by preparing and verifying billing documentation.

Customer Service Executive at OV Logistics, Phee Group of Companies (2014-01 – 2016-12)

• Responded to enquiries from worldwide agents including DDU, DDP, and other shipping terms.
• Prepared documentation including Commercial Invoice, Bill of Lading, Packing List, Certificate of Origin, Form E, Form D, and customs clearance documents; coordinated with customs brokers.
• Coordinated trucking, labor, crane, and forklift arrangements based on cargo requirements.
• Arranged final delivery of containers and cargo to customer premises.
• Coordinated end-to-end logistics operations from origin to final delivery.

AGTI in Electrical Power – Technological University Thanlyin (2010 – 2013)

Certificate in Logistics and Supply Chain Management – MSCC (2015-12)

Certificate in Warehouse Fundamentals Session – WH-How to (2023-02)