PC Department Manager - Leapfrog Distribution Pte Ltd - Singapore
(2020-05)
IT hardware distribution and retail operations
- Lead end-to-end operations of the PC department, overseeing hardware procurement, configuration, deployment, and after-sales servicing across retail and corporate channels.
- Configure and assemble custom PC systems aligned with technical specifications and customer requirements — applicable transferable skill set for server build, rack-and-stack, and hardware deployment in data center environments.
- Diagnose and resolve hardware faults across CPU, GPU, memory, storage, PSU, and cooling components; serviced 1,000+ systems with documented issue resolution.
- Maintain healthy inventory turnover through demand forecasting, FIFO discipline, and overstock prevention — directly relevant to data center spares and asset management.
- Manage a team of full-time and part-time staff: KPI setting, performance reviews, shift planning, training, and workplace discipline.
- Negotiate component pricing and supply terms with key suppliers (Intel, AMD, ASUS, MSI, Gigabyte, Western Digital), preserving margin while ensuring stock availability.
- Plan and execute large-scale IT events (IT Show, COMEX, roadshows, warehouse sales): manpower planning, logistics, stock movement, contractor setup/teardown, and live operational command.
- Coordinate driver scheduling, equipment movement, and contractor handovers — applicable to data center deployment, decommission, and migration projects.
- Configure customised PC solutions for corporate clients; prepare quotations, manage follow-ups, and provide on-site setup and aftersales support.
- AMGD Project (2025): 415 PCs sold, 600% revenue growth, and 500% increase in unit volume — landmark result demonstrating ability to scale operations under pressure.
- Revenue Leadership (2022): Achieved highest annual revenue of S$1.5M; sold 200 PCs in November 2022 alone.
- Sustained Performance (2023–2024): Maintained highest average monthly sales of 127 PC units; exceeded 1,500 units sold for the year; generated S$500K+ revenue per major event.
- Service Excellence: Successfully serviced over 1,000 PC systems, demonstrating consistent hardware troubleshooting and customer service track record.
General Administrator (Concurrent Role) - Kcount Consultation Pte Ltd - Singapore
(2018)
Accounting and tax consultancy
- Coordinate document logistics and client liaison for IRAS-related submissions.
- Perform AIS (Auto-Inclusion Scheme) submissions and generate compliance reports for corporate clients in line with IRAS requirements.
- Maintain administrative discipline, data accuracy, and confidentiality standards aligned with regulatory expectations.
Operations Manager - Le Hayward Pte Ltd - Singapore
(2016 - 2020)
Trading and distribution
- Managed end-to-end operations including supplier coordination, customer relationships, quotations, invoicing, and price-list administration.
- Maintained accurate stock control with FIFO discipline; tracked stock movement and ensured warehouse cleanliness and audit readiness.
- Liaised with IRAS on regulatory enquiries and submitted supporting documentation to maintain full compliance.
Operations Support (National Service) - Police Coast Guard, Singapore Police Force - Singapore
(2012 - 2014)
- Operated 24/7 console and surveillance systems across multiple maritime sectors — relevant exposure to shift-based critical operations.
- Supported frontline officers with real-time data entry, log audits, and daily operational checks under structured SOPs.
- Built discipline in mission-critical, high-stakes environments — directly transferable to 24/7 data center NOC and shift operations.
