Senior Staff Engineer – IT Asset Management
- Conduct research and cost analysis on assets, improvise and implement protocol and save cost on IT fixed asset’s cost equivalent to $1.5 million.
- Manage transition of de-centralized to centralized IT asset management and implement SOP for Software and hardware asset life cycle.
- Conduct UAT of software and hardware process in Service Now.
- Annual fixed asset capital budget and expenditure planning.
- Completed IT fixed asset replacement for more 1000 assets
- Software licensing renewal for Major publisher such as Microsoft, Oracle, IBM and Adobe.
Central Provident Fund Board (CPFB) April 2018 to July 2022
Senior Manager – IT Asset Management
- Process owner for Software and hardware asset life cycle
- Manage software audits, tracking, forecasting, utilization, optimization for Microsoft, Oracle, IBM, Adobe, Pega and etc, resulted in the board’s reduction on license spending.
- Liaising with software publisher or third-party resellers on software procurement and licensing contract.
- Hardware tracking, verification, optimization, and disposal.
- Analyze hardware and software assets data to improve current SOP, reduce cost, etc.
- Manage SNOW asset management system.
- Implement, review, improve current ITAM process and ensure current practices comply with Government’s IM8 policy.
- Coordinating with multiple internal and external stakeholders for implementation of board’s projects and SOP.
- Managing a team to handle BAU and queries related to software and hardware asset life cycle.
IBM Singapore September 2013 to April 2018
Account Manager – IT Asset Management
- Coordinates with various keys internal users/customers (E.g: Helpdesk, Desk-Site Engineers, Procurement, Delivery Project Manager, systems engineers) and managing vendors in delivering the full spectrum of services in Hardware and Software Asset Management (E.g: Purchasing, Tracking, Relocation logistics & disposal).
- Inventory data management and generating monthly business report for customer review. (E.g: End User Service Level, Hardware & Software reconciliation, PC/Laptop Refreshed forecast report).
- Implementation of IT asset management SOP in customer accounts such as DBS, GIC, and NNJA. Conduct UAT, pre and post implementation review for ITAM software such as SNOW, Maximo, Flexera and ServiceNow.
- Address end user issues. Gathering, generalize tickets/issues in tables/charts, relate to business requirement and provide improvement plans.
- Physical assets verification Project manager for Singapore’s account. To conduct annual stocktaking for 30 Small Account (100 – 500 Assets) and 5 Large Account (Est. 40000 Assets). Handling project cost budgeting, forecasting and resources planning, gathering data and presentation to customer.
